Recovering deposit for cancelled bathroom

k3lvc

Mistermeaner wrote: »

Regards seeing their supplier agreements I understand we are liable to cover their losses - how would I verify their losses unless they show me what they can and can't return and on what terms?

You can't - unless you want to go to court and argue the toss in which case the chances are that their numbers will add up and you'll be in a worse position than you are now

As others have said I'd be snapping their hands off for either of the offers they've made - they're certainly not looking like the difficult ones in this

unholyangel

OP did you answer the questions I asked above (not sure if you missed my questions or whether I've missed your answers)?

unholyangel wrote: »

How exactly was the contract formed?

How did she get the quote? By going into their premises or did she call them and someone visit her at home?

What exactly did they provide to your mother in writing?

Mistermeaner

Contract was formed via payment over the phone against an emailed quote

Quote was emailed after show room visit

The quote and Tcs via email

Mistermeaner

Oh and btw not being difficult everything is amicable just want to understand our rights and options

What gave you impression anyone was being difficult?

bris

SouthUKMan wrote: »

With deposits, the general rule of thumb is that unless a contract states that 'deposits are refundable' then they should be thought of as non-refundable. But, it's not as simple as that. Although a business might claim that a deposit is non-refundable, in law they should only keep an amount that covers genuine losses - for example for goods already ordered. They can't include any 'lost profit' on what would have been a sale.

Can you show me anywhere that states loss of profit is not a genuine loss in a breach of contract? I can show you it is.

Mistermeaner

FYI in case anyone cares I agreed with the company that I would purchase (and pay the remaining balance) on the toilet, sink and taps etc - I will endeavour to use these on a renovation project at my house.

The company agreed to return the tiles

I'll return my mums deposit to her and tell her its all sorted

Not ideal but one less thing for her to worry about

Thanks for your inputs