EON heatwise advice

Former_E.ON_Company_Representative:_Malc

J_E_Foster wrote: »

Malc thank you for the replies. What I do not understand is why we need to consult an electrician before choosing to go down the unretsricted meter route? Have already spoken twice to the EON team but they werent much help cannot even give me quotes for various tarrif deals on an ecomomy 7 meter as i dont currently have one!. Im assuming if we go down route of an unrestricted meter i am looking at using the same amount of units as now just at one rate?

Morning J E Foster.

Consulting an electrician is a recommendation only. There might be no need. It depends on the circumstances at each property.

Heatwise meters are wired into the dedicated heating/water heating circuits at individual properties. This is so they can automatically turn the heating/hot water on and off to take advantage of cheaper prices during the off peak times. Experience has shown us that changing to a different type of meter can sometimes have an impact on these services. It very much depends on the individual circumstances and these vary between properties.

Our responsibility ends at the meter. Anything beyond that is down to the customer as we've no knowledge of individual arrangements at a customer's home. We do, though, have a duty of care to make customers aware of the potential effects of changing to a different type of meter. This helps them make an informed decision.

As you've gas heating and only use the Heatwise for hot water, the potential impact will be less than if your full heating system was based around the Heatwise meter. Nevertheless, it's important to make you aware of the possible pitfalls. This advice comes from experienced technicians working out in the field.

When you phoned us, did you speak to the specialist Simpler Metering team I mentioned yesterday? They have much more knowledge of meters like Heatwise and can give you more tailored advice. Our general advisors rarely come across Heatwise meters and don't have the in depth knowledge of the specialists.

You're right, changing the meter won't affect the amount of electricity used. It'll just be recorded differently. All the tariffs we currently have on sale are on our website but you won't be able to do a tailored quote for your home through there as it will pick up the current meter. Similarly with the independent comparison sites. Best to look at the individual unit prices and standing charges so you can do a manual calculation based on your specific usage. We'll be happy to let you have our prices. For a wider comparison, you'll need to ask the other suppliers for their prices.

Hope this points you in the right direction J E Foster. Let me know if you need any more advice as happy to help.

Malc

aaajjj

In the same situation, I would expect a small wiring alteration due to the following in my instance:
the existing meter scrolls thru three readings boost, normal, and evening/afternoon and the cheap rate is output to a contactor which switches the immersion heater on and off at the set times, this feeds direct to only the immersion heater via a secondary consumer unit mounted adjacent to the main consumer unit, so would only expect the feed to the secondary unit to be transferred to the main consumer unit feed and removing the ontactor meter, possibly an hours job at most. As is the usual case it was done this way by the builder but in my case i managed to easily add a boiler feed mainly due to the cyllinder only managing i bath full at a time.
I am in the process of evaluating which way to go at the moment, due to paying my bill on reciept economy 10 doesnt accept this,

Former_E.ON_Company_Representative:_Malc

aaajjj wrote: »

In the same situation, I would expect a small wiring alteration due to the following in my instance:
the existing meter scrolls thru three readings boost, normal, and evening/afternoon and the cheap rate is output to a contactor which switches the immersion heater on and off at the set times, this feeds direct to only the immersion heater via a secondary consumer unit mounted adjacent to the main consumer unit, so would only expect the feed to the secondary unit to be transferred to the main consumer unit feed and removing the ontactor meter, possibly an hours job at most. As is the usual case it was done this way by the builder but in my case i managed to easily add a boiler feed mainly due to the cyllinder only managing i bath full at a time.
I am in the process of evaluating which way to go at the moment, due to paying my bill on reciept economy 10 doesnt accept this,

I'd have a chat with our specialist Simpler Metering team aaajjj. As above, they're much more clued up on moving from Heatwise to alternative types of meter.

Not sure what you mean about Economy 10 not accepting paying bills on receipt. All types of payment method are available with Economy 10 meters. If you let me have a few more details, I'll be happy to try to help further.

Malc

Pagett

J_E_Foster wrote: »

footyguy weve not replaced anything bought the house from new 20 years ago and came with gas central heating and heatwise hot water which as I now understand is a very strange set up

It does indeed sound a very strange set up, but you decided to buy it.
Buyers remorse?

Buying a house is usually the most expensive purchase most people ever make in their lives, and it amazes me how many people apparently spend less time and effort investigating things properly before signing on the dotted line, then they may spend contemplating which tin of baked neans to buy at a supermarket.:cool: