Switching - poor website account setup

alleycat`

trickytree1963 wrote: »

Generally Gas reads not appearing on your online account are either missing Meter Technical Details (MTDs) or if your being supplied by a Independent Gas Transporter (IGT). With both of these your new Supplier will have got your readings but they appear as pending with them and when you view your online account they aren't viewable . I understand Nexus will resolve (most) of these issues.

I do have an IGT and it's a possibility.

My problem is i've moved between 5 different suppliers now and it's never been an issue.

I can't imagine EON are somehow magically different and they do have the right details for me in the e-mails i've received (when compared to my previous two suppliers).

Edit:- It's finally appeared in the last hour on my account this morning.

Former_E.ON_Company_Representative:_Malc

alleycat` wrote: »

Hi Malc,

It's 27 working days from the supply start date (not the initial request to transfer to you).

As someone else has stated here (and what i've previously found) is that it usually takes about 10 working days for everything to get sorted from supply start date.

I appreciate you're inside industry standards but you're very far from the normal experience. It looks pretty rubbish from the outside looking in.

My biggest concern is you'll (eon will) end up shoving in some random reading and/or leave the account in limbo.

Certainly nobody i've spoken to so far seems to care one way or the other.

It's also annoying my outgoing supplier will owe me a significant amount of money which i can't get refunded because someone can't enter a 5 digit number into a database.

I do appreciate you taking time to respond as nobody likes to get flak this early in a morning.


EDIT: It's appeared in the last hour.. :T

alleycat` wrote: »

I do have an IGT and it's a possibility.

My problem is i've moved between 5 different suppliers now and it's never been an issue.

I can't imagine EON are somehow magically different and they do have the right details for me in the e-mails i've received (when compared to my previous two suppliers).

Edit:- It's finally appeared in the last hour on my account this morning.

Glad it's finally appeared alleycat. You're right, although we're within industry guidelines, we do look to have accounts up and running before this. Now Project Nexus has been implemented, it'll help going forward especially where IGT gas supplies are concerned.

We can't start chasing this type of delay until 32 working days after a supply start date so I can understand your frustration. Now readings are live on your account, your old supplier will have the same details so should close their account to these.

Sorry for the delay alleycat. You know where I am if you've any further concerns.

Malc

Former_E.ON_Company_Representative:_Malc

trickytree1963 wrote: »

Generally Gas reads not appearing on your online account are either missing Meter Technical Details (MTDs) or if your being supplied by a Independent Gas Transporter (IGT). With both of these your new Supplier will have got your readings but they appear as pending with them and when you view your online account they aren't viewable . I understand Nexus will resolve (most) of these issues.

It certainly could've been the MTDs that we were waiting for trickytree1963 although, I suspect, the IGT played a part too. Now Project Nexus has been implemented, it will allow IGT information to go through the same electronic routes as other transfers and take away the need to do this manually.

Malc