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MSE News: Admiral rapped by regulator over inaccurate auto-renewal letters sent ...

Former_MSE_Ben_S
Former_MSE_Ben_S Posts: 39 Forumite
edited 16 June 2017 at 3:32PM in Insurance & life assurance
Admiral rapped by regulator over inaccurate auto-renewal letters sent to customers ...
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’ Admiral rapped by regulator over inaccurate auto-renewal letters sent ... '
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Comments

  • csgohan4
    csgohan4 Posts: 10,600 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Photogenic
    you get what you pay for
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"

    G_M/ Bowlhead99 RIP
  • Ectophile
    Ectophile Posts: 7,663 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    csgohan4 wrote: »
    you get what you pay for

    How is this relevant to Admiral sending out misleading renewal notices?
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • csgohan4
    csgohan4 Posts: 10,600 Forumite
    Ninth Anniversary 10,000 Posts Name Dropper Photogenic
    Ectophile wrote: »
    How is this relevant to Admiral sending out misleading renewal notices?



    Do you see it with the others? Why only the cheapest companies have issues such as this as well as charging large amounts of admin fees just to change address for example?
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"

    G_M/ Bowlhead99 RIP
  • paddyandstumpy
    paddyandstumpy Posts: 1,486 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper
    It's called an explicit cost basis
  • My car insurance with admiral was due for renewal mid September. I called them to say do not automatically do this - it was a considerable increase - and to ask for e-mail confirmation. As no e-mail was forthcoming I e-mailed them, and did recieve a reply on 24/08/17 confirming that policy would not automatically renew and be classed as cancelled.

    No surprises on this forum - they attempted to renew at the new higher price. The only reason it didn't happen was due to having a new credit card number - the old card was declined. I had a posted letter from admiral now followed up by e-mail stating that they had insured me and I was breaking the law if uninsured.

    In my experience Admiral are very unhelpful as a 'system' issue would not happen three times over. Avoid them.
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