Does Contacting Hospital Contradict Non Disclosure of Driver Advice?

strawberries1

Dear all I received a PCN form Gemini Parking Solutions on my car a couple of weeks ago. I'm preparing my appeal to POPLA and will email it within the 28 days but my question is regarding contacting the hospital.

Will my name and the info I give in the email to the parking department of the hospital be used by Gemini as proof of driver identification especially as patient?

I intend to explain in the email that my appointment was meant to be elsewhere nearby which had free parking but I got a call to say it was at Chase Farm Hospital. Upon parking I went in to get change but came out to find the notice.

Quentin

Your correspondence with the hospital will be between you and the hospital alone.

If you are worried you can still complain to the hospital without revealing who was driving. Use "the driver" throughout

Redx

alll you need to do is describe yourself as a passenger or occupant of the vehicle , to anyone

or as mentioned above, refer to what the driver may have done, but you are complaining and appealing as "keeper"

nobody can prove who the driver was , these tickets are not issued in that manner

strawberries1

Thank you.

beamerguy

strawberries1 wrote: »

Dear all I received a PCN form Gemini Parking Solutions on my car a couple of weeks ago. I'm preparing my appeal to POPLA and will email it within the 28 days but my question is regarding contacting the hospital.

Will my name and the info I give in the email to the parking department of the hospital be used by Gemini as proof of driver identification especially as patient?

I intend to explain in the email that my appointment was meant to be elsewhere nearby which had free parking but I got a call to say it was at Chase Farm Hospital. Upon parking I went in to get change but came out to find the notice.

There was a case on here recently where a lady with a ticket
contacted the landowner which was BT.

BT in their wisdom passed her information to the parking company
who contacted her by phone.

This was a data breach by BT who when told, cancelled the ticket
faster than a blink of an eye

Data breaches are very serious so the hospital would be very
silly to pass any info onwards

strawberries1

Dear Sirs,

I challenge this 'PCN' as keeper of the car.

There will be no admissions as to who was driving and no assumptions can be drawn. You must either rely on the POFA 2012 and offer me a POPLA code, or cancel the charge.

Should you obtain the registered keeper's data from the DVLA without reasonable cause, please take this as formal notice that I reserve the right to sue your company and the landowner/principal, for a sum not less than £250 for any Data Protection Act breach. Your aggressive business practice and unwarranted threat of court for the ordinary matter of a driver using my car without causing any obstruction nor offence, has caused significant distress to me.

I do not give you consent to process data relating to me or this vehicle. I deny liability for any sum at all and you must consider this letter a Section 10 Notice under the DPA. You are required to respond within 21 days.

I have kept proof of submission of this appeal and look forward to your reply.

Quentin

Why not use the template in the newbies FAQ?

That is tried and tested and unlike yours doesn't reveal who was driving

Coupon-mad

Absolutely do not say who was driving! That's why there is a generic template appeal in the NEWBIES thread.

This is Gemini and the easiest way to beat them at POPLA is to not say who was driving, and only appeal as registered keeper (who Gemini can't hold liable).

strawberries1

Thanks for your responses. I felt the paragraph about signs is not relevant as the charge was for no ticket. Also the hospital asked that I lodge the appeal with all of what I'd told them and then sent them a copy.

I'll lodge the appeal as per the template and then add on my full circumstances when I send the hospital Gemini's acknowledgement.

Coupon-mad

Yep, and tell them they must NOT disclose your complaint to the agents, Gemini, since you have exercised your right to appeal as registered keeper and the driver is not to be divulged to the parking firm.

strawberries1

I didn't even warn them cos I realised if they had they'd be in breach of patient confidentiality and that would've openned up a can of worms they'll want buried asap!

Positive Update!

The Hospital cancelled it with Gemini.
I've received confirmation emails from both, less than 24hours of lodging my appeal.

Thank you for your help and insisting on contacting the hospital.

If anyone else is considering contacting a hospital they've had a parking issue with please see the NHS patient, visitor and staff car parking principles Oct 2015 which is the latest one as at June 2017. https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles