Please help, store wont accept refund

wealdroam

wolf734 wrote: »

I should not have to, its an inconvenience (30 miles away), I have a contract with Argos not Apple. I want whats rightfully mine by the law and their own returns policy. guess ill just get it repaired by apple and get a refund through court / insurance. Thanks for the non-existent help guys, much appreciated. Also why the hell would I want a refund for an item that I claimed on the insurance for and got sent vouchers, I could have had anything else over a week ago and not be in this mess.

So you've now decided to mention insurance.
Why didn't we hear about that earlier?

Do you realise that everyone responding to your request is doing so voluntarily?

I'll leave you to it now. Good luck with whatever you decide to do.

IAmWales

wolf734 wrote: »

I should not have to, its an inconvenience (30 miles away), I have a contract with Argos not Apple. I want whats rightfully mine by the law and their own returns policy. guess ill just get it repaired by apple and get a refund through court / insurance. Thanks for the non-existent help guys, much appreciated. Also why the hell would I want a refund for an item that I claimed on the insurance for and got sent vouchers, I could have had anything else over a week ago and not be in this mess.

Didn't take long for the dummy to get thrown out the pram!

You've been given practical solutions. They might not be what you want to hear but they would solve your problem with minimal fuss.

societys_child

why should i prove that a £1300 laptop was faulty

Presumably because you want the problem sorted . . . ?

wolf734

i did not ask to be grilled on my fault or how I may handle it in the future. I wanted my legal arguments not debate the facts of the case.

photome

wolf734 wrote: »

i did not ask to be grilled on my fault or how I may handle it in the future. I wanted my legal arguments not debate the facts of the case.

But you did post on an open forum and got help

angryparcel

wolf734 wrote: »

I should not have to, its an inconvenience (30 miles away), I have a contract with Argos not Apple. I want whats rightfully mine by the law and their own returns policy. guess ill just get it repaired by apple and get a refund through court / insurance. Thanks for the non-existent help guys, much appreciated. Also why the hell would I want a refund for an item that I claimed on the insurance for and got sent vouchers, I could have had anything else over a week ago and not be in this mess.

you have a MANUFACTURERS warranty and Apple are the Manufacturer.

you take in to argos, they set up a repair service for it, your item can sit in the store for a few days before it is picked up or sent to Apple ( as they wont just sent 1 at a time), then you have to wait at least 14 days for it to be returned to the argos store.

Take it to an Apple store and they can test it straight away to see if it has a fault, then they will give you a replacement on the spot.

wealdroam

wolf734 wrote: »

I wanted my legal arguments not debate the facts of the case.

Then you've come to the wrong place.

You need a solicitor.

All you'll get here, and indeed on any anonymous forum, are opinions.

waamo

Here is a simple guide to your rights https://www.businesscompanion.info/sites/default/files/Consumer-rights-summary-E-W.pdf

CardinalWolsey

Did you want someone to tell you what you want to hear, which is that you have a legal right to a refund? Well, that's not going to happen, because that is not the case. Have a read around the forum around the fact that a) you bought in store, and b) one attempt to conform to contract before you can reject. Anything over and above is goodwill, which is not a legal right. Good luck with your Mac.

daytona0

If the retailer is telling you to "f off" then you need to either:

A. Approach the manufacturer (apple) in regards to any warranty you have and see what they say.

B. Obtain an independent fault report (probably from apple) which shows an inherent fault. Present this to Argos. If they still decline to refund/replace/repair the item (I believe they can choose the remedy) and reimburse your fault report cost, you can send them a letter before action. Once you've given them some time to (not) answer the letter before action, you take them to small claims court. You'll probably (90% is my guess) win your case and you'll get your money back.

You could also approach a different Argos store, but be mindful that visiting too many may render your comment "I should not have to, its an inconvenience (30 miles away) [to go to apple]" moot.

Though the advice given in point B is based on my understanding a few years ago and, unless someone wants to add to/correct my post, you'll have to do some leg work yourself. Or get a solicitor.