Highest Bank Compensation You've Received?

GwylimT

My Halifax card was swallowed by an inbranch cash machine, staff inside refused to get it out as they were closing in ten minutes.

This was before smart phones, it happened in Crewe at around 12:30 on a Saturday afternoon, as a result I had no money and needed to get back to Aberystwyth. The car was in a pay when you exit car park so I couldn't drive as far as my petrol would have allowed, so I had to sleep in my car, but I did have 20p to use the public toilets. On the Monday morning it took two hours to get my card, they wouldn't accept my driving licence or passport that I had on me and were really awkward in branch, the staff being awkward were the same ones as on the Saturday! Now though, I always keep at least £30 in my glove box and wallet.

I was awarded £500 and I was told the staff weee disciplined, no idea if they were, it may have been to appease me.

teddysmum

In the early 1970s I got £0 from the Co-op and could have ended up with a negative amount.


I opened the account ,just before marrying, saying that I would only be using the account, for paying in my salary, from September onwards, after an August wedding, so would want the account in my married name.They said that was fine and I received a cheque book and details of the account in the requested name.


Just after my first salary went in I received a letter saying that I was overdrawn (not possible as the payment out was less than my salary),so I called them,to be told that, by mistake, my salary had been put into the account of someone with the same first and maiden name as me.


They apologised and said it would be put right immediately, but on the first statement (no online then) they deducted charges for an overdraft between the day the mortgage cheque was cashed and my calling them.


Another phone call, produced a refund and apology; nothing else,....but we weren't a compensation society in those days.


I stayed with them and they haven't made any mistakes, since.

Cotta

Ken68 wrote: »

£250 from Nationwide for a delayed Tessa to Leeds and Holbeck and £250 from Leeds and Holbeck for losing the documents and resulting in delay, stress and confusion.

I always thought that £250 was the upper limit on payments for Nationwide so you did very well to get this.