Enterprise Car Rental Scam - Help Please

Car_54

slinga wrote: »

We've used Enterprise twice in UK and thought they were great.
So when we went to Pisa earlier this year we booked through Enterprise only to find on arrival that it was Locauto rental the car was coming from, maybe a franchise of Enterprise.
Cutting a long story short we were charged for damage that I was sure wasn't due to me, lot of discussion about it etc etc.

We won't use Enterprise again outside UK if there is any hint it might be a franchise.

According to the Enterprise website, some of its UK branches my be franchises.

andygb

I'm_not_going_into wrote: »

My wife once worked for Enterprise Rent a Car, this is not a scam at all.
Did you sign any paperwork when you took on the hire car? You agreed to their terms and conditions if you signed their documents.

By ignoring their invoices, letters etc they will more than likely send your details onto a debt collection agency which will possibly have a detrimental effect on your credit file. The amount has possibly increased due to interest.

I hope you get it resolved.

Yes, it is a scam and it happens to lots of folks who have a courtesy vehicle after a crash which was not their fault.
I feel for the OP, but one piece of advice which I would give.
Always make sure that the other insurance company pays for the hire car and most importantly the excess insurance which will mean that you do not pay a thing in the event of the hire company suddenly finding scratches/marks/stains which were not your fault.

MrsNubs

dacouch wrote: »

https://www.thesun.co.uk/motors/4033850/car-hire-scandal-half-a-million-brits-could-have-been-overcharged-30million-by-europcar-for-inflated-rental-repairs-as-fraud-probe-is-launched/

Enterprise and Europcar are two separate companies so this article is completely irrelevant to the OP

andygb

missile wrote: »

If you do not pay, they may take you to court. They would have to show evidence of the cost for repairs. I would be very surprised if they had such minor damage repaired.

I hope you took a photo of the door which they claim you damaged?

They aren't repaired, because on the two occasions we had a hire car, they both had scratches on them and damage to the alloy wheels.

Geoff1963

They aren't repaired, because on the two occasions we had a hire car, they both had scratches on them and damage to the alloy wheels.

The firm might argue this is to do all the repairs just before eventual sale ; but it allows them to claim against multiple subsequent hirers.

I'm_not_going_into

Don't quite know what made me put 'wife' at the top?! I meant husband!?!

cbuck

Hi just came across this while searching online regarding Enterprise scamming customers, i had a car on hire from them due to the warranty on my car while in garage.
I picked it up from an underground parking area in Glasgow it was dark lighting and driver side was close it another car i gave it a quick looking over naively now, it took me 20 mins to get home and as soon as i got out noticed paint chip and scrape over wheel arch rear driver side, it had been washed so the scrape marks were not fresh plus you could see the different layers of paint.
I called them straight away asking if that was noted before i took vehicle they said it wasn't i explaind i had only got it 30mins earlier and said he had noted it and would get someone to call back if it was going to be an issue. I never heard back from them until today a month later from hire i received a letter saying i had returned car damaged and they were taking £500 from my account.

I called the claims team on the situation and explained the above. Waiting for them to call me back.
I feel as tho iv been scammed big time.