Cancellation Policy Advice please

CGP32

It was actually with melwells.com. Looking at consumer rights, it states that...

... details of any right to cancel - the trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (although you aren’t under any obligation to use it)

This was not provided and no details were communicated verbally, written or by any other means of contact.

None of the following have been provided either...

"The information should be given in writing in a 'durable medium' such as on paper or by email.!

Alternatively, it can be provided in a way appropriate to the means of communication, so verbally if the contract is made by phone.

You are also entitled to confirmation of the contract and if the information wasn’t initially provided in a durable form, the trader must provide it at the point of confirmation."

No contract has been provided in relation to my case. Is this more of a trading standards issue?

wealdroam

CGP32 wrote: »

It was actually with melwells.com. Looking at consumer rights, it states that...

... details of any right to cancel - the trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (although you aren’t under any obligation to use it)

This was not provided and no details were communicated verbally, written or by any other means of contact.

None of the following have been provided either...

"The information should be given in writing in a 'durable medium' such as on paper or by email.!

Alternatively, it can be provided in a way appropriate to the means of communication, so verbally if the contract is made by phone.

You are also entitled to confirmation of the contract and if the information wasn’t initially provided in a durable form, the trader must provide it at the point of confirmation."

No contract has been provided in relation to my case. Is this more of a trading standards issue?

It would be nice to know what you are quoting from.

How did you pay? By card I hope? Credit card or debit card?

Edited to add:
Ah, you appear to be quoting from the Which website.

Here's another quote from that same page:

Exemptions There are some contracts where you won’t have a right to cancel a service. For example, hotel bookings, flights, car hire, concerts and other event tickets...

agrinnall

OP, you need to answer LilElvis' question about claiming on travel insurance (although as you mention your health worsening I have a suspicion that you either don't have any or that the condition would be excluded).

unholyangel

CGP32 wrote: »

It was actually with melwells.com. Looking at consumer rights, it states that...

... details of any right to cancel - the trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (although you aren’t under any obligation to use it)

This was not provided and no details were communicated verbally, written or by any other means of contact.

None of the following have been provided either...

"The information should be given in writing in a 'durable medium' such as on paper or by email.!

Alternatively, it can be provided in a way appropriate to the means of communication, so verbally if the contract is made by phone.

You are also entitled to confirmation of the contract and if the information wasn’t initially provided in a durable form, the trader must provide it at the point of confirmation."

No contract has been provided in relation to my case. Is this more of a trading standards issue?

As mentioned, certain contracts are exempt from the right to cancel.

However, all the other provisions (relating to providing certain information before you are bound by the contract in a durable medium) do still apply.

So ask the trader for proof they have complied with the requirements of the Consumer Contract (Information, Cancellation & Additional Charges) Regulations 2013 and see what they say.

Although be aware if it falls within the scope of Directive 90/314/EEC (relating to package holidays, tours etc), then the CCRs do not apply at all (not just the part about cancelling).

London50

wealdroam wrote: »

It would be nice to know what you are quoting from.

How did you pay? By card I hope? Credit card or debit card?

Edited to add:
Ah, you appear to be quoting from the Which website.

Here's another quote from that same page:

From OP's first post

First half of the full amount was paid on 4th May by bank transfer with the remainder paid last week.:(

wealdroam

London50 wrote: »

From OP's first post

First half of the full amount was paid on 4th May by bank transfer with the remainder paid last week.:(

Thanks. I missed that.

I guess the remainder was also by bank transfer, perhaps the OP will confirm?

CardinalWolsey

That cost was only for the retreat itself - you had to arrange flights independently. Assuming you also had those booked, how are you handling their cancellation?

As others have said, if you are too ill to travel, that's where your travel insurance comes in.