Getting a replacement for a faulty cooker - am I within my rights?

mwddrwg

Hi, I hope you good people can answer this question for me.

We had a range cooker installed on Wednesday. All is well except for the clock which beeps all the time if you set the time on it. It seems to be a faulty clock. The oven itself is fine.

We booked an engineer from Beko and he visited today. He said we should just ask Currys for another oven but also said that he was ordering a part for it anyway. I want to swap this oven for another one as I'm not happy with getting it repaired with the possibility of it failing again. The engineer is due to report back to Beko this weekend. Currys have asked me to contact Beko when the report is in to get an 'uplift number' which authorises the replacement.

I have a feeling I'm in for a battle as it may be possible to repair the clock economically however I would prefer a full replacement. Am I within my rights to ask Currys for a replacement, even though it might be possible to repair it?

Thanks for any advice you can give me.

bris

Problem is you already gave them permission to repair it by booking the engineer, they don't need to exchange it now.


On the + side the likelihood of it happening again is slim, you don't hear of many faulty clocks, in fact I have never heard of any.

Fosterdog

The engineer may just have been to confirm the fault, how often do we get people on here complaining that they have a new faulty appliance and the retailer and or manufacturer want an engineer to visit to confirm the fault? It is a regular occurance and general consensus is to let them attend for diagnostics.

Although I do agree that if I found an oven/cooker I liked and the fault was something as minor as the clock I would let them fix it and give it a chance, otherwise you could end up with worse faults on another one or choosing something completely different which obviously isn't what you want or you would have bought the different one originally.

I had to contact Beko a couple of years ago when I bought a relative a new built in oven and it arrived damaged, a quick call of less than ten minutes and they gave an uplift number without even asking for me to send photos or have an engineer out, I was quite prepared to do either but they were really good about it. Give them a call and they may just give you the number and it will all be sorted with no hassle.

SouthUKMan

You were within your rights to reject the oven as it was faulty (no matter how minor). However by agreeing to or inviting an engineer to your home for repair, I think you've waived that right. But as Fosterdog has said, a faulty clock is minor and should be an easy fix. Ovens are very simple appliances with very little to go wrong so I really wouldn't worry too much. Personally I would go ahead and allow the oven to be repaired, and hopefully it should be good for many years to come.

shaun_from_Africa

SouthUKMan wrote: »

You were within your rights to reject the oven as it was faulty (no matter how minor). However by agreeing to or inviting an engineer to your home for repair, I think you've waived that right

When rejecting goods under the short term right to reject, the onus is on the consumer to prove that a fault actually exists and what better way is there to do this than getting the manufacturer to confirm it?

Leo2020

Just ask Beko for the uplift number. Its just standard procedure from Currys.

White goods are normally tested by the manufacturer not Currys themselves. Once the fault is confirmed Beko should just issue the uplift number.

mwddrwg

shaun_from_Africa wrote: »

When rejecting goods under the short term right to reject, the onus is on the consumer to prove that a fault actually exists and what better way is there to do this than getting the manufacturer to confirm it?

That's what we did. We booked the repair directly with the manufacturer and then phoned Currys to report it. Have half a mind to return it anyway as they missed the fact it was LPG on the original installation date (leading to not being able to do the install and having to come back) and no LPG conversion kit with the oven on the second visit. Total shambles from the start! Thanks for everyone's comments