We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Problems with car from dealer
Hi. I do intend to phone citizens advice but at the moment I'm on holiday until the weekend and wondered if anybody could advice in the mean time.
We brought a 14 reg car from quite a well known dealer 52 days ago. We paid 5k cash sale. After 15 days the eml came on we was advice by a mechanic that the problem was it needed a new exhaust and possibly a cat.the light was turned off and came back on a few journeys later It was taken back on the warranty on day 26 they read the code and said it needed a new lamber sensor. We told them we had it looked at and it was unlikely to be that. Anyway they changed the sensor ( because they went for the cheap option I phoned around about a new exhaust and it was 1700 as it would be a main dealer job) as the car is to new. We was told the problem was fixed. The eml has now come back on after only doing a further 500 miles. The exhaust is now popping and clattering and my car sounds like a tractor. I phoned them and explained this and booked it in yet again when we are back of holiday and they basically told me on the phone that it sounds like the new sensor is faulty and they will change it. I tried to argue the toss with them but what they say goes. The first time round I told them if the problem wasn't fixed I wanted a refund under the 30day rule they say it didn't apply. I heard there's rules for upto 60 days. But when I Google it there's lots of different things . I have read that I can reject a second repair and get a refund? Can anybody shed any light. I do not want the car to go back to them to turn off the light and replace a sensor that doesn't need replacing for it to go wrong again in another 500 miles . As the car only came with 2 months warranty. I feel totally robbed. It took me a long time to save the money and I can't afford to buy another car. And I'm slowly losing all faith in this car. ����
We brought a 14 reg car from quite a well known dealer 52 days ago. We paid 5k cash sale. After 15 days the eml came on we was advice by a mechanic that the problem was it needed a new exhaust and possibly a cat.the light was turned off and came back on a few journeys later It was taken back on the warranty on day 26 they read the code and said it needed a new lamber sensor. We told them we had it looked at and it was unlikely to be that. Anyway they changed the sensor ( because they went for the cheap option I phoned around about a new exhaust and it was 1700 as it would be a main dealer job) as the car is to new. We was told the problem was fixed. The eml has now come back on after only doing a further 500 miles. The exhaust is now popping and clattering and my car sounds like a tractor. I phoned them and explained this and booked it in yet again when we are back of holiday and they basically told me on the phone that it sounds like the new sensor is faulty and they will change it. I tried to argue the toss with them but what they say goes. The first time round I told them if the problem wasn't fixed I wanted a refund under the 30day rule they say it didn't apply. I heard there's rules for upto 60 days. But when I Google it there's lots of different things . I have read that I can reject a second repair and get a refund? Can anybody shed any light. I do not want the car to go back to them to turn off the light and replace a sensor that doesn't need replacing for it to go wrong again in another 500 miles . As the car only came with 2 months warranty. I feel totally robbed. It took me a long time to save the money and I can't afford to buy another car. And I'm slowly losing all faith in this car. ����
0
Comments
-
Find out what the code is that is causing the light to come on. Sounds like a P0420 cat efficiency code. If so you can just ignore it and put up with the light being on or spend £££'s on a new cat converter. My daughters Honda and a mate's Citroen have this problem; they just live with the engine light on as the cars pass the MoT for emissions. Seems like the design to check the cat is working is over-sensitive.
Can't explain the poppoing and clattering; they must have damaged the exhaust fitting the secondary lamda sensor such that it is now leaking.0 -
you can offer to accept their so called fix if the fix itself comes with a 3 month warranty, if they confident thats the problem then they should have no issue putting it to the test.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.2K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.2K Work, Benefits & Business
- 600.9K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards