Fitbit - what are my rights?

Jint

No, not the same as if they buy it retail as the warranty is only for the original purchaser, so they won't have a warranty.

custardy

Jint wrote: »

No, not the same as if they buy it retail as the warranty is only for the original purchaser, so they won't have a warranty.

Yup,then throw it in the bin.
I cant change the answers. You cant make them give you a different model.

Jint

Sorry Custardy, didn't mean to sound ungrateful. I was just hoping there might be a statutory rights thing that I wasn't aware of. Thanks for trying to help.
Very annoyed....

bris

Jint wrote: »

Called Boots who can't help as the current watch didn't come from them but directly from Fitbit...

So I take it you didn't give boots the chance to remedy the problem after the first failure?


Technically they are right if that's the case, if you bypass the retailer then they don't need to get involved after that. If you go to the retailer first and they tell you to go to Fitbit then they are acting as Boots agents and you retain all rights with boots. it's a cop out from Boots really but right just the same.

unholyangel

Jint wrote: »

Called Boots who can't help as the current watch didn't come from them but directly from Fitbit...

If the goods were provided under guarantee and its provided with the goods at no extra cost, then it forms part of the contract of sale. Meaning that any repair/replacement carried out under the terms of the guarantee is basically you taking advantage of a contractual term/option - and contractual terms can never be used to limit or remove your statutory rights. Indeed, the guarantee needs to explicitly state that your statutory rights are not affected by the guarantee.


Different if you purchase an extended warranty though - the warranty would be a linked contract and any repair/replacement would be carried out under that contract for warranty services rather than the contract for the goods.

Joe_Horner

It appears, looking round online, that the "un-replaceable" strap is, in fact, completely replaceable. It looks a little fiddly thanks to the bluetooth antenna and some glue being used on assembly but straps are available on ebay & Amazon for under a tenner.

To be honest, having spent the last 20+ years changing watch straps, a year or so like isn't that unusual for rubber / resin ones. Unfortunately companies - starting with Casio - like to invent specific fixing which require specific straps rather than sticking with the tried, tested and utterly reliable 2 lugs with a spring bar between them. It's good for their business because you're tied to them and most consumers don't think that far ahead.

That's fine if / while replacements are available but sooner or later you end up with a piece of unwearable junk. The only way for that to change is for consumers to start rejecting that sort of design where possible and choosing designs that use a more universal fitting.