Help! Lloyds PPI rejection advice

SuzieP0408

Hello, I'm a newbie 1st post looking for a bit of advice.
Recently whilst moving house I came across some old paperwork one been an old credit card statement from lloyds from 1997 with ppi attached. I believe the account was close in 2005.

I've not tried to claim Mis sold ppi before but having seen and heard the recent publicity it made me think about my circumstances at the time although 20 years ago. I had recently taken out a C&G mortgage with Lloyds and remember them offering me a credit card at the time. I was in full time employment 23 years old and had never been out of work for even a day for the previous 6 years and haven't since so that's 26 years permently in work.
I worked for a company at the time the same one I do know incidentally that offered a 6 month full pay 6 month half pay sickness scheme a redundancy package over and above the standard package and a death in service policy. My previous employer also had these benefits. There was absolutely no reason whatsoever for me to take out such a policy with Lloyds other than my own inability to check the details correctly on my statements because I was covered elsewhere if ever needed.
I sent off my ppi form to Lloyds I then received a phone call from a lady called kate in their customer services to go through the claim she asked me a number of
Questions to which I answered all of them honestly I said it was over 20 years ago and whilst I should of been aware of ppi I really didn't feel I was because due to my employment status I wouldn't have needed the insurance I had other benefits should I have needed it and had this been explained to me I would have had the conversation with whoever selling it.
She asked if I'd ever made a claim and I said No why would I?
She did ask if I remember if I had savings I said I didn't think so if just moved house at the time.
Anyway I have now received a rejection from Lloyds stating I was between 18-75 so warranted ppi.

They stated I didn't have any savings and that although I had some employee benefits that protected the payments on my credit card they weren't sufficient ( how is this the case?)
They state I had no pre existing medical conditions and felt the level of cover they sold me was appropriate for my needs and that they believed I could afford the ppi policy at the time of sale.
They believe it was more likely than not that the policy features and limitations were explained to me verbally before the sale, I contest this due to my work benefits.

Do you believe I have a case to challenge this I feel a little disgruntled to be honest.

Any help would be appreciated.

Many Thanks

dunstonh

Anyway I have now received a rejection from Lloyds stating I was between 18-75 so warranted ppi.

Did it actually say that? Or is it your interpretation of what it said.
The Lloyds layout would normally cover off if you are eligible or not. What you say sort of fits with their eligibility text but uses different words to what you would expect to see.

They stated I didn't have any savings and that although I had some employee benefits that protected the payments on my credit card they weren't sufficient ( how is this the case?)

They would have asked you the savings position in the call. If it was high enough, they can ask you for evidence.

They will have a database of employer benefits. If your company was not on that database, they would ask you to provide evidence.

They believe it was more likely than not that the policy features and limitations were explained to me verbally before the sale, I contest this due to my work benefits.

Allegations against things that may or may not have been said are weak. You have no evidence, they have no evidence. Without evidence and nothing else to point to it not being done, the assumption is that it was done.

Do you believe I have a case to challenge this I feel a little disgruntled to be honest.

What evidence do you have to support your allegations and show what they have replied is wrong?

SuzieP0408

Many Thanks for your reply.


They stated that based on the information the ppi wasn't missed sold and went through the reasons.


They did ask me about savings and I told them I didn't believe I had much they also asked about my employee benefits to which I went on to tell them they never asked for any evidence. I still work for the same employer and can give them all the evidence they require she never asked. I get 6 months full pay and 6 months half pay and always have and get a standard redundancy package with my company paying an additional 0.75 or 0.5 per week on top depending on when you started.


The only evidence I have really is my employee benefits I would never have needed this cover.

dunstonh

They did ask me about savings and I told them I didn't believe I had much they also asked about my employee benefits to which I went on to tell them they never asked for any evidence.

You didnt have savings. So, no need to evidence that.
Employers benefits do not need evidence if they had your employer on their database.

I get 6 months full pay and 6 months half pay and always have and get a standard redundancy package with my company paying an additional 0.75 or 0.5 per week on top depending on when you started.

PPI does not overlap with redundancy packages. Plus redundancy is not guaranteed. So, that is not an issue. Sick pay can be an issue as some type of PPI will not pay out if you have employer benefits. However, if the PPI pays out in addition to employer benefits then there is no product failing there.

Bottom line is that if you dont agree with their decision, you can refer it to the FOS. The FOS will look at the evidence available and see if Lloyds have been correct in their response.

SuzieP0408

Can you give me some advice on how I refer it to the FOS please. I have never claimed before and I'm not in the habit of trying to just get money out of people I genuinely believe there is no way I needed this policy.

[Deleted User]

SuzieP0408 wrote: »

Can you give me some advice on how I refer it to the FOS please.

The details of how to do so will have been included in your rejection letter from the Bank. You have six months to refer your complaint.

Note that you may need to provide proof of your employee benefits and that it was only your employee benefits at the time of the sale which are relevant. No point referencing any sick pay with your current employer or that you have been in continuous employment for 26 years because neither was the case when you first purchased the PPI.

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

SuzieP0408

Thank you. I with the same employer when the sale took place so no problem providing evidence.