Parking Eye - My right to appeal and how to do it

torturerforfun

Hi, I have been through the newbie help thread, but it just left me dazed and confused, so I'm appealing to you fine forum members for a little one on one help pretty please!

I got caught by the dreaded parking eye APRN camera at Imperial Retail Park in Bristol. I have just drafted the following email to 'The Range' which is the shop in question that we visited:


On Saturday 20th May @12:20 I visited your store with my daughter as it was her birthday coming up and she wanted her bedroom redecorated. So, we arrived at your store and spent a very nice afternoon wandering around and filling a trolley almost to the brim with goodies to adorn my daughters room these included paint, wallpaper, cushions, curtains and other bits and pieces. Halfway round we came across the coffee shop so decided to stop and have some lunch before heading around the second half of your large Imperial Park store in Hartcliffe, Bristol. We finally arrived at the tills after an exhausting shop and I paid for her haul, which amounted to a little under £200 this I paid and we left @16:30. We headed home and I have started the redecoration process.

Fast forward a week or so and imagine my surprise and outrage at the letter I received from parking eye for over staying the allotted time I was supposedly allowed for our shopping trip.

I am told that as landowners you are able to have this parking charge notice cancelled. I would be very grateful if you could have this actioned forthwith!

I am hoping this will get the PCN cancelled. I wish to appeal via the parking eye website but i'm unsure what i need to write in the reasons to appeal? I don't have a receipt as I paid cash and had no reason to keep any.

Could somebody help and guide me on my way

Coupon-mad

I wish to appeal via the parking eye website but i'm unsure what i need to write in the reasons to appeal?

Hi, you should just use the blue writing one you saw in the NEWBIES thread. Please don't copy it here though...please!

Redx

never infer who was driving

so its

we were supposedly allowed

you used the word WE on several occasions so a surprising slip up there

as for the PE website , you appeal as KEEPER and copy and paste the blue text appeal, its that simple

torturerforfun

Thanks peeps thats awesome! Do i need to add my phone number to the parking eye appeal form?

pappa_golf

if you want pestering with unsolicited calls , then add it .

torturerforfun

pappa_golf wrote: »

if you want pestering with unsolicited calls , then add it .

Just as i thought so i'll leave that off

Coupon-mad

Make sure you only choose 'registered keeper' as the NEWBIES thread coaches you to do.

torturerforfun

Coupon-mad wrote: »

Make sure you only choose 'registered keeper' as the NEWBIES thread coaches you to do.

Yeah I made sure I did that thanks!!

torturerforfun

Just thought I'd post an update, after emailing 'The Range' as this was where I had spent the time, they sent the following reply:


Thank you for taking the time to contact The Range Customer Services.

I am sorry to hear that you have received a parking charge notice.

I am unable to comment on the policies and procedures used by ParkingEye as they are a separate company and have their own operational processes and procedures.

Their services have been put in place to tackle the issue of the car park being misused by non-patrons of The Range and other retailers on site. We do have signage at all of our stores where ParkingEye operate and also make regular customer announcements over our PA system to try to avoid these situations.

If you have a receipt for goods purchased on the day, you will need to send this to the address on the back of the ticket where they will be able to assist you.

Half_way

Is this the place http://www.imperialretailpark.com/ ?
If so then by complaining to the Range you may be barking up the wrong tree, have you tried the contacts here
http://www.imperialretailpark.com/visitor-info/#map-contact



Please post your complaint re parking on here first, so it can be checked do not identify or give any hints as to who you think could have been driving on that day.

Redx

do not send any receipts off to PE

you should have added proof of patronage (copies of receipts or copies of redacted bank statements) to your initial appeal to PE, as it seems THE RANGE are inferring that this will get it cancelled , so maybe they have the usual "off the books" policy of a minimum spend in store which allows cancellations (I know they have not said this but its common practice)

there is nothing to stop you sending this by email or whatever means to PE if they have not replied to your initial appeal yet

and as mentioned above, its more likely that the MA is responsible for PE, not The Range