Ebay Returns Label - Not Suitable!

jazzy

I purchased two part worn car tyres from an ebay seller. When they were delivered I found that one of the tyres had two bulges, must have been in a heavy accident or something? I notified the seller through Ebay that I wish to return the two tyres because one of the tyres was defective. Ebay automatically created a pre-paid returns label which was Royal Mail 48 Tracked service.

The trouble is that the tyres are too large to use this service. A tracking number was produced with the label and it looks like once the tracking is tracked (posted) I will be awarded a refund. If tracking is not recorded I will not get a refund.

Anyone been in this situation before? or any advice would be very much appreciated.

TKPeters

Contact eBay & they'll send you a Parcelforce Label

jazzy

TKPeters wrote: »

Contact eBay & they'll send you a Parcelforce Label

I would have thought that the seller dictates what return service is to be used and not Ebay?

janb5

No it`s Ebay.

lstar337

janb5 wrote: »

No it`s Ebay.

Yeah and it's crap.

eBay just seems to make it up on the spot!

They asked me to fill out a survey about their returns process recently and I let them have it! It is truly pathetic!

As a seller, if I can send something small out as 'large letter' for 80p, why should I pay £2.80 for an eBay return label!

I have just been doing my own through RM and sending on to the buyer.

mrcol1000

lstar337 wrote: »

Yeah and it's crap.

eBay just seems to make it up on the spot!

They asked me to fill out a survey about their returns process recently and I let them have it! It is truly pathetic!

As a seller, if I can send something small out as 'large letter' for 80p, why should I pay £2.80 for an eBay return label!

I have just been doing my own through RM and sending on to the buyer.

As a buyer I would open a case rather than accept an untracked returns label. Not all sellers are honest and admit when they get a non-tracked item back.

lstar337

mrcol1000 wrote: »

As a buyer I would open a case rather than accept an untracked returns label. Not all sellers are honest and admit when they get a non-tracked item back.

Well that isn't me, I am honest, and always refund when I receive the item.

I don't think all the ebay ones are tracked anyway, certainly not all the ones they offer when sending items out are.

BTW, I haven't yet had one that didn't get back to me, though I am not dealing with high volume.

mrcol1000

lstar337 wrote: »

Well that isn't me, I am honest, and always refund when I receive the item.

I don't think all the ebay ones are tracked anyway, certainly not all the ones they offer when sending items out are.

BTW, I haven't yet had one that didn't get back to me, though I am not dealing with high volume.

The returns ones are. A couple of times I have been away and had an item returned but not been home to recieve. As delivery has been attempted Ebay have told me to refund immediately. So I have to refund without being able to check the contents.

angryparcel

jazzy wrote: »

I would have thought that the seller dictates what return service is to be used and not Ebay?

No ebay decides and then they will add the costs to the sellers ebay account

angryparcel

lstar337 wrote: »

As a seller, if I can send something small out as 'large letter' for 80p, why should I pay £2.80 for an eBay return label!

simple as ebays are tracked, so cost more just like RM stamps 65p for 1st class, but £1.75 for sign for 1st class.

If a sellers refuses to to pay for returning and item and ebay have to generate the return label then that is the sellers fault, so he must bear the extra cost