Have had enough of Scottish Power

saxonrosecliff

I was with Scottish Power a few years ago, moved to Ovo and then back to Scottish Power (idiot that I am) in January. I received an email asking for meter reasons last week and tried to log into enter them. My electricity account is fine but my gas account says I have left them (it's in the "goodbye cycle" apparently). I rang and the person who answered said they would sort it and it would be correct in a couple of days. It wasn't. I've been tweeting them ever since on Twitter about it and keep being told it will be sorted and they are definitely supplying my gas. I can't enter meter readings or look at bills or do anything that I might want to Now they've asked me to apply again to join Scottish Power in the hope that this sorts it. I've pointed out to them that the only reason I am with them is that I got a good deal and I'm not losing that deal because they can't sort their computer system out.

Any ideas?

newatc

Put in an official complaint that usually increases their efforts to sort it out.