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Validated meter reading discrepancy
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OP, you seem to be upset about a cost of probably 50p ?? The difference between the higher and lower cost of 53 units of leccy might be as much as 1p a unit - doesn't seem worth the hassle. If it's an industry thing - i.e. they say 250 units here or there doesn't bother them, the actual cost to the consumer might be good or bad, (swings and roundabouts) - if you were going to a slightly higher priced fixed deal you'd have been a few pence better off. Can't see your new supplier being desperate for you to pay someone else for energy you've used with them on the basis that their computer says so, on some industry conspiracy, can you?.0
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100% sure it is the new suppliers agent. They are provided with the Annual Advance (AA) and Estimated Annual Consumption (EAC) from the old suppliers agent and it is these figures that are used as part of the calculation.
Hmm it's been a while since I was in domestic. But since the old supplier needs a valid cloising read I assume the old suppler send a d72 to their dc to obtain the COS read. Which then gets forwarded to the new supplier.
The new supplier may well validate it too. but since it's based on the info from the old supplier if one does the other does.
Unless of course due process is not being followed.0 -
Had a reply from my new supplierWe agree, the opening and closing meter reading process used by the energy industry is not always logical. The validation process is in place for a number reasons. Firstly, to ensure data entry mistakes are avoided i.e. someone entering a reading and adding a zero on the end by mistake, and/or to prevent people gaming the system i.e. if the new supplier is a lot cheaper than the current supplier so giving a lower closing reading to ensure that more energy is billed at the cheaper rate. In the case of your account, the validation process kicked in because of the delay in ourselves and your old supplier exchanging metering technical information as referenced in one of my FB messages. At the time of changing supplier the industry gives us a strict amount of time in order to exchange information and provide meter readings. If we don’t meet the time frames then the opening meter readings are ‘given’ to us based on historic consumption. This is in place to stop suppliers purposefully slowing down the process and consumers getting stuck in no man’s land.
Looks like I got stuck in the no mans land then!!!0 -
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Hmm it's been a while since I was in domestic. But since the old supplier needs a valid cloising read I assume the old suppler send a d72 to their dc to obtain the COS read. Which then gets forwarded to the new supplier.
The new supplier may well validate it too. but since it's based on the info from the old supplier if one does the other does.
Unless of course due process is not being followed.IT Consultant in the utilities industry specialising in the retail electricity market.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).0
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