Positive feedback then buyer asks for refund

theonlywayisup

Snowbelle wrote: »

Its small so will be £2.79 with Hermes so will send them this label.

Yes, save yourself a bit of money on the lowest ebay label and you get control over the carrier should it be lost/damaged.

Just log into your Hermes account or register one, send the label to yourself and when it's paid you can take a screenshot and upload it to the ebay case along with the tracking number. Then accept the return.

You can also put the buyer's post code into the parcelshop finder to let them know the nearest access point for them.

Snowbelle

Have now received item back only the buyer sent it via RM and didnt use the Hermes label I sent them.

theonlywayisup

Snowbelle wrote: »

Have now received item back only the buyer sent it via RM and didnt use the Hermes label I sent them.

You can contact Hermes and they will cancel and refund your label, usually takes a few days. You can send the RM postage fee back to them via Paypal.

Snowbelle

Thanks for everyone's help on this - refund now sorted and fees credited back to my account.

theonlywayisup

Excellent. Love it when it all sorts itself out.