phone contract

jimhardy

My contract with my phone company only exists in the form of a telephone conversation. How much legal validity does this have and should I have to pay £10 to get a copy of the recording?

macman

It has exactly the same validity as a written contract. Yes, you should.
By using the service you will anyway have accepted the terms

Buzby

You are fully bound by their published contract for service, they are not required to send you a copy as it will be available on their website, so trying to assert it is 'verbal' doesn't work - your acceptance of the terms is deemed confirmed by you paying for the service.

jimhardy

I'm not convinced. I'm not trying to wriggle out of anything, but if I ordered a service over the phone I don't see how I can be bound by anything that may be published elsewhere - only by what was said in that conversation. I accept that I am paying for the service but only on the basis of what I was told on the phone. Incidentally the company website is not at all clear about terms and conditions, especially about early termination.

mije1983

Which network is it?

It would be impossible for them to recite all the terms and conditions over the phone. Most run for pages and pages and pages and you'd fall asleep listening to them! It's not realistic to do that.

To answer your other question, yes £10 is the standard fee companies charge to process a SAR.

[Deleted User]

jimhardy wrote: »

I'm not convinced.

See a solicitor then.

You'll be given short shift as you definitely already have a contract. The Nineteenth century was a long time ago.

Buzby

There is already case law that supports the supplier, so the onus would be on you to attempt to prove the opposite, and that could be expensive as you would be paying for it all.