Student loan protections?

sean9461

I know student loans are no longer covered by consumer credit act but is there any protections?

In the situation where a uni has failed to deliver by enormous amounts by telling you that you can't submit work.

You then fail due to this. You have evidence of them emailing you saying this and you complain through the proper route.


They deny everything even with evidence no help what's so ever...
What can I do?
Does student finance have any sort of way to force the uni into doing something?

IAmWales

No, student finance has no way of forcing the university to do anything.

Why are you not allowed to submit work?

sean9461

The tutor had no reason. Just told me I couldn't hand in any changes to my work 2 weeks before the deadline and forced me to hand over what I had 2 weeks early with several key areas not complete. He told me in email that these key areas didn't matter and I wouldn't be marked down however I was when I got my mark back.

Everything is evidenced however they denied everything in complaint even with evidence in front of them.

My only option now is court which will cost me 2-5000 in fees.

I really can't be paying back a student loan for a course that messed up this badly.

IAmWales

Have you contacted the student union for support? What was the reason for making you hand it in two weeks early, did you then try to submit the completed version before the proper deadline?

Can you retake the failed element? You can usually do this once, albeit with your mark capped.

sean9461

Yes I've tried everything student union has no power. They agreed what happened was wrong but powerless.

Basically they had no excuse for it. I had already handed in my work so I couldn't continue it when told not too. I've tried everything I can think of to get this fixed.
Yes I can resit however it's group work. The whole group was told we couldn't submit so the whole group failed don't know how the whole group would resit over summer... and either way it's not acceptable to be capped at 40%

Voyager2002

There is a quasi-legal process open to you: appeal to what is normally called the "university court" and ultimately to the Visitor to the University (usually the queen). See if you can find a friendly lecturer who belongs to UCU (the lecturers' union) and so could get you advice on this procedure. Legal costs and fees would be a good deal lower than goinig through the usual courts

sean9461

Never heard of this. Any advice on where i could do some reading about it?

Also does this have to come from a lecturer in the union or can I do it myself?

Voyager2002

sean9461 wrote: »

Never heard of this. Any advice on where i could do some reading about it?

Also does this have to come from a lecturer in the union or can I do it myself?

Get hold of the book called your "university calendar": there will be a copy of it in the university library. It will list all the various committees and administrative structures of the university. The processes are complicated and so, as with going to the courts, you need the advice of someone who knows how they work: the UCU is likely to have people with this kind of knowledge. (In an ideal world so would the students' union, but you say you have asked them for help and got nowhere.)

sean9461

When you say university courts you aren't talking about the OIA Are you?

They are as useless as the university and I'm pretty sure they are paid off by the universities as I've not heard a single good review from them unless it's a simple issue like being suspended from
Uni.