PCN Overstaying in Private Car Park

Marilynn

Hi I have received a PCN dated 12/5/17 for overstaying a 45 minute period by 13 minutes which amounts to £100 or if I pay up in 14 days I only have to pay £60. I went with my husband who needed dental treatment. The time we entered the car park was recorded on a camera 12.17 pm (which I know is correct because the appointment was made for 12.20 pm) & we had less than 3 minutes to get there. I have a disability (blue badge) & my husband had to walk ahead because I have breathing difficulties (COPD) we didn't have time to read the signage which states clearly that we are bound by their terms & conditions for using this car park. I am disputing the time we returned as they claim was 1.15 pm + 33 seconds, the photographs they produced does not have either entry or exit times stamped on them, however I do have my husbands credit card receipt for the treatment on the 8/5/17 time 12.42 pm. I've checked the operator out NPS Northern Parking Services who are a BPA member. Does anyone have any similar experience & can offer any advice please. thanks.

Redx

seems to me that clause #13 of the BPA CoP covers this event (GRACE PERIODS) , as time on site is not parking time

so use the blue text appeal from the NEWBIES sticky thread and also complain to the "dentist" practice manager and insist on a cancellation

do not give away the drivers details to anyone at all

add the details in blue text from post #9 in this thread https://forums.moneysavingexpert.com/discussion/5655474 to the NEWBIES sticky thread appeal

Umkomaas

@OP - please put some paragraphs into your next post to make it readable. The wall of text doesn't work for a number of us. It really is quite easy.

You press the 'Enter' or 'Return' button twice and you get nice readable paragraphs. Then you'll get more regulars able to read your posts - and assist you.

Marilynn

Thanks Umkomaas

Will do in future!

Marilynn

Thanks for the advice Redx

I cant complain to the dentist practice manager & insist on a cancellation as I've had & paid for the treatment on the 8th May

Umkomaas

If you/your husband is under the care of the dental practice, you must complain to them and ask them to get this stress and strain removed from your lives.

Just do it?