Buyer accepted partial refund to close dispute - now changed mind

19lottie82

I sold an item on eBay (as a private seller) and the buyer contacted me saying they weren't happy with it and asked for a partial refund, I said fine, as it had already been used and I couldn't re sell it as new.

I asked them to open a return request and proceeded to offer the partial refund through the official channels, which they accepted and the return request was closed.

This morning (a week later) I wake up to an email from PayPal informing me that she had opened a not as described claim with them and now wants to return it for a full refund (and a note saying she has changed her mind and now wants to return it for a full refund).

Obviously I'm not happy with this as she accepted and I paid, a partial refund to put the matter to bed.

What will PayPal do if I refuse the return and submit screenshots of eBay messages of her agreeing to, and me issuing a partial refund through the eBay resolution centre?

Thank you

Lottie

Middlestitch

The unhappy (and unfair) reality is that they will almost certainly find in her favour.

mrcol1000

You've already admitted it was not as described by giving a partial refund.

soolin

AS above really, partial refunds seem to encourage poor buyers.

Speak to paypal though, they are often very good on the phone, but if they advise you to go ahead with the claim then buyer will have to pay to return the item at their own cost, plus of course they can only reclaim the balance that is left from the original payment.

19lottie82

Ok, not the answer I was hoping for, but thank you for the responses - I have accepted the return.