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M&S Chargecard and the missing foreign exchange

Ordered currency online for my holiday on 06 september and it never arrived. contacted M&S foreign exchange and they confiemed royal mail had lost a batch!

to cut a long story short, they arent gonna refund me until they receive compensation from royal mail.am i right to be a little annoyed?

Comments

  • Yes.
    If card issuer know that Royal Mail had lost a batch you should not suffer as a result.
    I would be telling them that you want to be refunded in full ASAP.
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