AGE UK Amazon Voucher for Car Insurance Policy

themacred

Dear All,

First time post but thought it would be of use to post on here my experience regarding a promotion advertised through the MSE email in January 2017 for an Amazon Voucher against an Age UK Car Insurance Policy.

I clicked through via the MSE Cheap Car Insurance page in January this year, 2017, to take advantage of the £55 Amazon Voucher offer promoted by AGE UK for my Car Insurance Renewal - got a great quote and excellent payment terms - no issues. As I have had issues with these promotions in the past I took a screenshot of the landing page with the date and then waited the 90 days.

90 days come and go - no sign of the voucher. I then call the insurance company - nothing to do with us sir, please contact our marketing fulfillment company as they handle the vouchers.

Call the company and they answer the phone as if they are part of the insurance company - Age UK vouchers - so I duly give my details, Policy No etc and have to say a not very convincing response - our account handlers will look at this and will get back to you in 7 days.

7 days later - no response - call up again - still no sign of the voucher despite my offer of sending them the screenshot of the landing page etc - still with account handlers and will have to wait another 7 days...and then they hang up on me!

Back to AGE UK - explain the situation - sorry sir but this is nothing to do with us. I explain that as an AGE UK customer I am paying them and not this fulfillment company. Call handler goes off and has a word with his team leader and they say that they will follow this up with the fulfillment company.

If anyone else has experienced this type of issue, I'd welcome any advice plus I'll post an update on any progress.

All the best, Mac

dacouch

Who are the marketing affiliate company? Is it Quidco, Top Cashback or is it Moneysaving Expert?

themacred

Hi Dacouch, to be honest no idea as they appear to have assigned tel numbers to different customers, the prefix is, from memory, 01565 - which I'm sure is a Cheshire area code, thanks, Mac

dacouch

I think you will find the affiliate is Moneysavingexpert...

http://www.ageuk.org.uk/products/ageukinsurance/mse-car/?utm_source=mse&utm_medium=affiliates&utm_campaign=car-apr-16

MSE are owned by Moneysupermarket

MSE_Tony

Hi,

The voucher/gift card can take up to 120 days for it to be posted (so it should've arrived about now).

As it appears it has not arrived yet, can you please email: affiliateenquiries@ageuk.org.uk with your:

- Policy number
- Policy Start date
- Policyholders name

so this can be looked into.

Hope to be able to get this sorted asap.

themacred

Thank you Tony, I will try this as no one has contacted me despite taking my details on the three occasions that I have been assured that someone will get back to me.

swazzie

I am still awaiting my voucher also and have emailed my details as advised .

swazzie

Me too Mac.

themacred

Hi Tony, update from me is that I've had a couple of emails (with an apology) but no voucher as of yet as it would (paraphrasing) disrupt the fulfillment process for me to be dealt with me separately and that I should wait until the 9th of June and if I don't have anything by then I can either contact them again or make use of the official complaints procedure. Thanks, Mac

themacred

Hi Swazzie, how long have you been waiting for your voucher? Thanks, Mac

swazzie

Hi Mac, purchased the car insurance on 21st January. Received this reply from them today.
Swazzie


Hi

Thank you for your query regarding the purchase of Age UK Car Insurance via the Money Savings Expert (MSE) Website. I will look into the current position for you and will respond once I have completed my investigation.


Kind Regards

Moira Rochford
Customer Relations Team Leader
t 01364 651566
e moira.rochford@ageuk.co.uk
Age UK Enterprises
Linhay House, Linhay Business Park
Ashburton TQ13 7UP
f 01364 651461