Curry pc world laptop faulty

DoaM

DavidP24 wrote: »

Thanks for clarifying.

What they can't do is choose to repair when goods have been rejected because faulty in first 30 days, but they must have been a formal rejection.

I'm not 100% sure on this point, as it was change between SOGA and CRA, but ... if a consumer is exercising this final right to reject within 30 days (for a refund) then the consumer may be bound to prove the fault exists and is inherent (i.e. not caused by the consumer) rather than the seller having to prove the opposite. (This is the one exception to the 6 months burden of proof that sticks in my mind for some reason).

I'm sure someone will come along and clarify this. (I'm looking at you, devil woman).

RoonilWazlib_2

first 30 days if rejecting (technically short term right to reject) burden of proof on consumer to prove a fault exists and is not inherent.


If giving T opportunity to repair or replace, burden is reversed and on T for 6 months, then back to C thereafter.

catintheoffice

Hi all,

Thank you so much for your replies, it's really helpful. After looking into my situation again, having been peeved with their response, I discovered that I actually DID take it back on the 30th day! I was just told by the guy that they would only offer a refund up to 28 days so I was too late again.

So, he sent it away for testing as it was my only position! They have sent me a goodwill gesture of £30 and said that they would collect to test it again, and if it's faulty within 6 months then I would be eligible for a refund. Also, when I pointed out that they sold me a faulty laptop they said that they had not ascertained that as fact until over the 30 day period!! Grr!

So, what position do I have, should I just let it go? Or can I take it further?

Thank you all again so much for your help.

DoaM

When a fault is ascertained is irrelevant ... what matters is when (after purchase) the consumer reports a fault.

catintheoffice

Hi everyone,

Not sure if anyone will read this now, but thought I'd update the issue.

I took the laptop in again, as I was not happy with it still and after insisting it was taken to be tested again, they rang to tell me the laptop had been returned to store having been repaired again, the fan was replaced and also, the system was corrupt and had to be re-installed. Now surely, I can ask for a refund?

CoolHotCold

Yes they have repaired the item once, if the same (or another) fault happens again then you can demand a refund. They are entitled to send it away to verify the fault, but you don't have to accept the repair.

AS they have in both instances repaired the unit by replacing a defective part, you are entitled to a refund.