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How long should details be kept by estate agents?
vjm63
Posts: 121 Forumite
I'd just like to get others' opinions on this, because I am not entirely happy about it.
We sold our house five years ago, and of course got several estate agents in to value it. Picked one, etc etc. Fast forward to this week, and I get a phone call from one of the estate agents we did not go with - asking what was happening with the house! I stated it was five years ago, and please remove my personal information from your records immediately.
I then contacted their head office and have just had an email that that branch had removed my details - but seemingly not the group! Now I would not have known that if I had not queried it. Also, I was informed that standard policy for retaining personal information is seven years after an 'appraisal' - which seems way too long to me.
I know I am a bit twitchy at times about data protection, but does anyone else think this is a bit beyond? They are part of Connells, as well - I know how much people here love that lot!
We sold our house five years ago, and of course got several estate agents in to value it. Picked one, etc etc. Fast forward to this week, and I get a phone call from one of the estate agents we did not go with - asking what was happening with the house! I stated it was five years ago, and please remove my personal information from your records immediately.
I then contacted their head office and have just had an email that that branch had removed my details - but seemingly not the group! Now I would not have known that if I had not queried it. Also, I was informed that standard policy for retaining personal information is seven years after an 'appraisal' - which seems way too long to me.
I know I am a bit twitchy at times about data protection, but does anyone else think this is a bit beyond? They are part of Connells, as well - I know how much people here love that lot!
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Comments
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I fear it's because they have a lucrative sideline selling lists of folk.
I called up all the estate agents we weren't buying through once we'd completed & made sure "oh sorry, the baby is yelling!" (as I'd tickled him) before revealing where I'd moved to. I seem to have omitted to tell the mother & baby companies though - the little ones loved getting their own brightly coloured post to chew...0
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