Is this right? B&Q refund to credit note when part pay with Gift Card?

pompeii

lt says on the credit note it cannot be used to buy a gift card, my limited understanding of consumer rights is that you should be returned to your original state, cash for cash, crdit card fcr credit card and gift card for gift card

wealdroam

pompeii wrote: »

lt says on the credit note it cannot be used to buy a gift card, my limited understanding of consumer rights is that you should be returned to your original state, cash for cash, crdit card fcr credit card and gift card for gift card

This is quite complicated.
Section 20 of The Consumer Rights Act paragraphs (10) onwards is your reference.

Have a look at the CRA Explanatory Notes no.113, 114 and 115.

forgotmyname

Thats right to reject though, they are not rejecting the goods. Just returning due to not being required or a change of mind.

Section 20, doesn't apply in this case does it?

glentoran99

pompeii wrote: »

lt says on the credit note it cannot be used to buy a gift card, my limited understanding of consumer rights is that you should be returned to your original state, cash for cash, crdit card fcr credit card and gift card for gift card

you best read up, You aren't entitled to anything unless faulty

wealdroam

forgotmyname wrote: »

Thats right to reject though, they are not rejecting the goods. Just returning due to not being required or a change of mind.

Section 20, doesn't apply in this case does it?

That's right, S20 of The CRA does not apply for two of the items that pompeii returned.

I had lost sight of the fact that for two items this was essentially a 'change of mind' return and is therefore subject to the seller's returns policy only.

Sorry for introducing the confusion.

Not helped by pompeii using an existing thread for his issue.

Geoff1963

The credit note isn't valid for only 12 months.

1) Find some small, light, and durable items collectively about £27 which also have a 45-day return policy. Diamond-tipped drills in blister packs are probably the sort of thing.
2) Buy them.
3) Wait up to 44 days ( or only a few minutes ).
4) Return them for a credit note with 12 months validity.
GOTO 1)
Maybe you can find things you actually want, on your twice-yearly visit.

If you really want some cash, a high street pawnbroking shop might buy it off you ; or you could give it as a Christmas present.

pompeii

paulbeard, sorry did not intend to crash your thread
wealdroam thank you for your help, also pompeii is a she: