Informing Capital One of a death

justgotlucky

Hi, I can't seem to find any guidance from Capital One as to how to do this (can't find anything on website, can't get through on phone lines as you have to verify card details etc).

Can anyone help please?

Thank you.

getmore4less

secure message.

http://www.capitalone.co.uk/support/contact-us.jsf

or

You can write to us at:

Capital One Card Services
P.O. Box 5283
Nottingham
NG2 9HD

justgotlucky

Thanks, tried those numbers already - they're for the actual customer (security questions, pins required etc).

Rejast

From their website:
Email us at: enquiriesUK@capitalone.com. To protect your information, please don't send any confidential or sensitive information in your message as this email address isn't secure.

Maybe send them an email asking someone to call you to allow you to discuss the passing of one of thier clients.

getmore4less

justgotlucky wrote: »

Thanks, tried those numbers already - they're for the actual customer (security questions, pins required etc).

I said use secure message or write..........


OK secure message wants an account that leaves write..

which is best anyways as it leaves a proper paper trail and you can ask for all the relevant information in one go and get the answers back in writing.

LutonGirl

When my Dad died I wrote to them including a certified copy of his death certificate and marked the envelope for the Bereavement Team - wasn't sure if it was called that or not. They wrote back very quickly, returned the certificate and closed his account. He didn't owe anything.

getmore4less

Not much use but the US has a page for deceased people.

https://www.capitalone.com/contact/faq/estates/

getmore4less

if really keen on phoning there may be options on sayno...

https://www.saynoto0870.com/search.php