MSE News:MSE investigation reveals John Lewis IS 'knowingly undersold'

POPPYOSCAR

Doinfine wrote: »

I love JL, a UK tax payer unlike many and owned by it's staff. Top service always in my experience too.

I think some of the staff would disagree with you about that going by my conversations with them. They do not seem to feel like they are.


https://www.theguardian.com/business/2017/mar/09/john-lewis-staff-bonus-6-profits


John Lewis has slashed its staff bonus to just 6% of salary, the lowest level since the 1950s, despite a 21% rise in pre-tax profits.

gogsboy

Let me add a few home truths..

The policy is riddled with holes and has been for a very long time.

I remember asking them to pricematch a Dyson that was on a shop floor across the road from a store...

They said they couldn't as it was below their cost price, I didn't see that in their terms and conditions.

I called another store to ask them what they would do in the same situation, they said they would have pricematched then removed the product from the shelves.

The latest thing that I think is really corrupt with them is this ...

When you catch them out with a big ticket item and they are quite a bit over the odds....if you don't buy it first then submit the match instead doing it vice versa by asking for the match first...they agree the match...then it miraculously goes out for stock...

I've put this to the test on a few occasions and have even had the call centre admit the item is available to order, probably due to the online team killing the product on the site but it not filtering through internally

And once the 28 days elapses, the item appears back in stock at the inflated price.

So lets see if this latest ones follow the same pattern.

They were fairly decent pricematchers and still are you a degree but you need to play the game, that said ASA wants to pull the never knowingly undersold from under their feet.

Claims of online teams....have they not heard of price spy...there are over sold on a daily basis on many big ticket items.

Doc_N

All very true. They've found a neat little way round it now, though (Currys-style):

https://www.johnlewis.com/browse/electricals/electrical-exclusives/_/N-7k4z

John Lewis 'exclusives' - slightly different from the model available everywhere else, so no need to price match.

Not that refusing to price match has ever bothered them too much before! Maybe they're getting edgy about being obliged, legally, to drop the old lie.