Getting rid of 1571

smudger1964

does anyone know the way to remove 1571 the Bt answering thing from your telephone line.I have tried via myaccount>calling features but it comes up with call the automated 0800 789 456 number ,on this number there isnt an option to remove the thing from your line.I dont want to go through calling BT INDIA any more!! any ideas?

Heinz

smudger1964 wrote: »

does anyone know the way to remove 1571 the Bt answering thing from your telephone line.I have tried via myaccount>calling features but it comes up with call the automated 0800 789 456 number ,on this number there isnt an option to remove the thing from your line.I dont want to go through calling BT INDIA any more!! any ideas?

I tried online to remove 1571 but failed like you.

In the end, I used their online 'ask a question' system to ask how it could be done because, although 'turn-on-able' online, there didn't appear to be an online 'turn-off-able' option.

The next I knew, they'd turned it off!

They never bothered to reply to my question but I wasn't worried about that.

smudger1964

thanks where can i find the "ask a question" please

Heinz

If the link doesn't time expire, try HERE.

smudger1964

thank you for your help just sent them a request through that link

Jemma-T

Isn't it strange that we can't remove it online? Especially since it's no longer "free".

I too emailed them and got an answer with a day saying it would be turned off and it was within a few hours.

Doc_N

Thanks for this, Heinz - still useful after all this time!

Abbafan1972

I am not bothered about 1571, so will cancel that. I'm being charged £0.85 for that. We have caller display and am being for that. Both services are listed as free though.

Heinz

Abbafan1972 wrote: »

Both services are listed as free though.

Provided you make the necessary number of calls via BT (2/month or 6/quarter if you're billed quarterly).

Abbafan1972

Yeah we have Sky talk, but if we cancel that our Sky Broadband will go up to £10 instead of £5.

We get billed monthly with BT.

I can remember a code, something like 1280. Is that the code you put before making a call through BT or is it something different?

Heinz

Abbafan1972 wrote: »

Yeah we have Sky talk, but if we cancel that our Sky Broadband will go up to £10 instead of £5.

We get billed monthly with BT.

I can remember a code, something like 1280. Is that the code you put before making a call through BT or is it something different?

1280 doesn't work with Sky Talk any longer - Sky changed from CPS to WCLI to stop that and, thereby, to ensure users paid their excessive prices for 0845 and 0870 calls.

Update 3-8-09. Sky now includes 0870 calls in its Sky Talk call packages.

http://www.sky.com/Assets/PDF/StaticFiles/5434510.pdf