Bt tv cooling off period

jamesinmidlands

When I spoke to BT and ordered BT TV, Internet etc. as package I asked about the cooling off period and was told I had 14 days from the date the equipment was delivered. (Equipment to be delivered just a day or so before activation). I specifically asked about this because wanted to be sure it suited us as a family (all have different requirements). I went ahead and then found that after a software update a couple of days ago the Youview menu changed and it was not so easy to scroll through categories to find what you might want to watch. Also, since activation the internet has been up and down, very inconsistent. I logged in to the router after checking the channels being used locally for interference from neighbours. We all seemed to be on channel 6. (Used android app to do this). It seems it is only possible to change between 1, 6 & 11. So it is not possible to avoid overlaps. I changed to channel 1 as there were less on this. It still kept being unreliable. After consideration of the menu change and the inconsistancy of the internet I decided to cancel. This is 6 days after activation. They told me that it was 14 days from order. (yes the email small print says this, and I missed it). I await a managers call back, they said inside 5 days. I am shocked that a company such as this can have staff saying one thing and doing another. I will be for going the "£200 prepaid Mastercard", BT will still have had the £69.99 up font charge. Having been reassured by the sales person that the cooling off was from hardware delivery, I still want to leave BT.

iniltous

Obviously , if a BT rep said it was 14 days cooling off period after equipment delivered then that is wrong, and you should ask for the call to be listened too ( I believe you could also get a transcript of it) but cooling off periods are for you to reflect if what you have ordered is really what you want and gives a period to cancel if you feel you were pressured into buying the product or service, it isn't a try before you buy period, so (accepting the rep may have spoken incorrectly, ) you should have checked the T&C 's , TBH would have thought it obvious they were not going to pay for possible engineer visit, equipment, delivery, set up etc, without any commitment from you at all.
If you feel you were mis-led, and want to be released penalty free, what has the £200 prepaid MasterCard got to do with anything, presumably if they listen to the call, accept you were told incorrect info, and they allow penalty free exit, you don't expect them to also give you £200 do you ?

Don't they advertise the hub has dynamic channel selection to pick the least conjested wifi channel in your location, so the need for you to pick a channel is negated, if you are having problems with the equipment or service they would expect to be given the chance to fix those problems before that becomes a reason to leave penalty free

JJ_Egan

You can change to any of the WiFi channels 1-13 and try the Smart wifi .
What Hub are you using .
TV yes some are complaining about the update i am neutral and find it different but not worse .