Do companys lower tarriffs

carlos700

I have been with Npower many years for my gas and electric and i must say i have always been happy with the service .Occasionally when i have had a very large bill and i cannot pay straight away they have always been patient in waiting for the money.

I wondered if you could ask the supplier which you are with to be put on a lower tarriff .I rang Npower to ask and they told me they only have one tarriff they do not lower it .They did say they do have one other lower tarriff but that is for new customers only paying online .

Cardew

Some companies are adopting the practice of only making the latest(and more attractive) tariffs only available for new customers. The have taken a leaf out of the Bank's book and give you a penalty for being a loyal customer.(Banks often have high interest accounts only for new customers)

They will normally let you go to an on-line account - which are cheaper; but that normally involves a Direct Debit payment.

They might 'give in' if you threaten to leave and go to a new supplier. If they don't - leave!

corsagirl_2

Cardew wrote: »

They might 'give in' if you threaten to leave and go to a new supplier. If they don't - leave!

Couldn't agree more, especially when comes to npower! Thats what I did, they changed my tariff, which supposedly would make me better off in the winter, but not at the moment, and refused to put me back on my original tariff, which is available to new customers.

Terrylw1

Npower has always adopted a policy on electric to block alter it's tariffs to bring them inline. They ran a project called "Tariff Rationalisation" in 2005 where they were merging systems with companies they had bought out (YE & NE) to get everything to fit. Although the rates differ by region as ever.

They like all the others will incentivise their sales people to grab new customers and but sadly like a lot of companies don't care about their existing ones.

You can ask though and you may get lucky. Like the saying goes.

Historically prior to buying YE & NE, they had the same tariffs e.g. on credit metering Standard 1 Rate and E7. These would then differ in rate based on geographical distribution region, with MEB always being the least competitive as they went on a big company drive from 1999 to grab as many out of region consumers as posible. This was at the cost of MEB region customers whom they already owned due to the old market set up.