Anyone tried Starling Bank?

d123

glider3560 wrote: »

Just noticed that Starling will be charging 0.4% on transfers from GBP to EUR accounts (and vice versa) from 1st September 2019.

Sneakily added to https://www.starlingbank.com/current-account/euro-bank-account/ under the heading "Seamless".

It’s hardly sneaky, it’s in the FAQs under the headline “EURO ACCOUNT”

Why are you now charging a fee for currency conversions?

For the past few months, we’ve been trialling our euro account. We’re now introducing a small 0.4% fee for the currency conversion to make sure we cover the costs that running a euro bank account demands. Without this fee, it’s not really sustainable for us to keep offering the service – and we know that would disappoint a lot of people!

When will I have to start paying 0.4% on currency conversions?

From 1st September 2019. Up until then, you won’t be charged for making a currency conversion between EUR and GBP accounts.

What about if I transfer a high amount – still just 0.4%?

Yes. It’s one flat fee of 0.4% per transaction, regardless of how much you convert into another currency.

https://www.starlingbank.com/faq/

londoninvestor

d123 wrote: »

It’s hardly sneaky, it’s in the FAQs under the headline “EURO ACCOUNT”



https://www.starlingbank.com/faq/

Also they emailed me recently because I was on the waitlist for the euro account, and the email was upfront in stating that this charge was coming in.

colsten

glider3560 wrote: »

Sneakily added to https://www.starlingbank.com/current-account/euro-bank-account/ under the heading "Seamless".

Hardly sneakingly. All existing Euro account holders were notified of the change in good time.

glider3560

colsten wrote: »

Hardly sneakingly. All existing Euro account holders were notified of the change in good time.

I hold a Euro account and haven't been notified of the change. How was it announced?

glider3560

d123 wrote: »

It’s hardly sneaky, it’s in the FAQs under the headline “EURO ACCOUNT”



https://www.starlingbank.com/faq/

As an existing account holder, I haven't been informed about the change. I cannot be expected to keep checking the FAQs.

d123

glider3560 wrote: »

I hold a Euro account and haven't been notified of the change. How was it announced?

The answer already appears in the thread. Maybe check your spam folder...

londoninvestor wrote: »

Also they emailed me recently because I was on the waitlist for the euro account, and the email was upfront in stating that this charge was coming in.

Edit

Just noticed it’s also mentioned twice on the main Euro a/c page.

https://www.starlingbank.com/current-account/euro-bank-account/

colsten

glider3560 wrote: »

I hold a Euro account and haven't been notified of the change. How was it announced?

glider3560 wrote: »

As an existing account holder, I haven't been informed about the change. I cannot be expected to keep checking the FAQs.

I had an email over a month ago advising of the introduction of charges on the Euro account.

glider3560

colsten wrote: »

I had an email over a month ago advising of the introduction of charges on the Euro account.

Checked my emails and spam folder. No such email received.

colsten

glider3560 wrote: »

Checked my emails and spam folder. No such email received.

You got a reason to complain with them. Changes to T&Cs should always be notified.

I can't say when exactly I got my email. I just know it's more than 30 days ago, as my trashcan automatically deletes everything older than 30 days.

wiseonesomeofthetime

colsten wrote: »

I can't say when exactly I got my email. I just know it's more than 30 days ago, ...

I received mine on 12/06/2019.

Subject header: We've updated our T&Cs

Hello,

We’ve made some changes to your account’s terms and conditions. Most of them are just clarifications, but there are a few important new changes, too – and they all take effect from the 1st of September 2019. Here’s a quick overview...
We’ve clarified how money is held within your Goals, and that you’re responsible for transfers to and from the main part of your account.
For Personal Current Account and Joint Current Account customers, we’ve clarified the limits for making payments from your account, which are detailed in the account schedule for your account.
If you’ve been in dispute with your fellow joint account holder for more than 90 days, we may now close the account with two months’ notice and distribute the funds between you equally (unless we’ve had written instructions from you both).
When you transfer between a EUR and a GBP account, we’ll add a fee, which will be displayed clearly on the payment screen in your app. However, it’s still completely free to send and receive euro payments.
Think you might have been the victim of fraud? We might ask you for more information to help us assess the loss and work out what’s happened.
Want the full details? Visit the ‘Legal Documentation’ section of our website to see the changes and read our T&Cs in full.

If you’re happy with the new terms, great – you don’t need to do anything else. If you’re not, please let us know as soon as possible – and definitely before the 1st September 2019 – so we can close your account for you.

Team Starling