MSE News: New energy heavyweight promises to 'roll over' customers onto cheapest deal

edited 30 November -1 at 1:00AM in Energy
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MSE_AndrewMSE_Andrew MSE Staff
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edited 30 November -1 at 1:00AM in Energy
Engie, one of the biggest power companies to rival the 'Big Six' energy giants for years, is launching a new 'roll over' deal which switches existing customers onto its cheapest deal when an offer ends...
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'New energy heavyweight promises to 'roll over' customers onto cheapest deal when tariff ends''
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  • teddysmumteddysmum Forumite
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    This is of little or no use, as, at the moment, your company informs you well before a fix ends, giving the option to take the best new fix with them, anyway.


    This company is only promising to put customers onto its own cheapest tariff, which may well be much higher than found elsewhere.
  • edited 12 May 2017 at 4:11PM
    footyguyfootyguy Forumite
    4.2K Posts
    edited 12 May 2017 at 4:11PM
    Though regulator Ofgem rules stops firms from rolling customers onto another fix once their current one ends, Engie has said it will move customers onto a 'price equivalent' of its cheapest available deal, with no exit fees if they want to switch.


    This means that when the fix ends with Engie, you'll be moved onto a variable tariff - in line with Ofgem rules - but that tariff price will only cost as much the supplier's current cheapest deal.
    If I understand this correctly, the tariff you are rolled over to is a special variable tariff.
    This special variable tariff is price matched to the cheapest tariff the supplier is currently offering.

    So presumably, as a tariff is replaced (often for a higher priced one) then the vraibale part kicks in, and the customer then will be charged at the new (higher) rates.

    In which case, I'm not sure the assertion
    Paul Rawson, Division CEO of Energy Solutions at Engie UK said:...
    "...Our Rate Rollover Promise takes the onus away from the customer to switch tariff to get a better deal. ..."
    If you want the surety of a fixed rate, you will still need to request a fixed rate tariff (but perhaps that is what the supplier is hoping customers won't do with this latest ruse)
  • PincherPincher
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    You still have to lure the customer in, so the simplest thing is a first year discount. So, when you join, the tariffs are

    Standard tariff: £1,200
    Sucker tariff: £1,100
    You pay: £1,000 = £1,200 - £200 discount

    In year two, you pay the Sucker tariff, which is the cheapest tariff offered.
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