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Volvo Finance /Ford Credit Resolver Tool

anniebea
anniebea Posts: 98 Forumite
Part of the Furniture 10 Posts Combo Breaker
in Reclaim PPI & other insurance
I purchased a car in 2006 and PPI was included in the repayments The finance was done through Volvo finance. I want to make a claim using the Resolver tool on MSE website.


There is no Volvo Finance on the tool, but I have been told that they have been taken over by Ford Credit but I cant find Ford Credit as a company to make the claim against on the Resolver Tool either.


Any one got any suggestions?

Comments

  • dunstonh
    dunstonh Posts: 120,346 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    You send your complaint to the car dealer. Not the finance company.

    In most cases, the dealer has the complaint liability. Only in some cases, does the car finance have the liability but if that is the case, the dealer will be required to forward the complaint on.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • anniebea
    anniebea Posts: 98 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    What if that dealer isn't there any more - Do I send it to the head office?
  • dunstonh
    dunstonh Posts: 120,346 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    anniebea wrote: »
    What if that dealer isn't there any more - Do I send it to the head office?

    Was the dealer part of a larger chain? (i.e. a lot of dealers are multiple branches and some have been closing the smaller branches to open larger branches in the bigger towns etc). If that is the case, you can send it to their main office.

    Ultimately, if you cannot find out if there is a parent company then send it to the finance company and if they have liabilty, then they will deal with it. If they dont, they will send it on to who does.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • anniebea
    anniebea Posts: 98 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Volvo Credit is now owned by Ford Credit - I made a claim against them as the dealer is no longer trading.

    Ford Credit have said they cannot deal with it and I should pursue it with the Financial service compensation scheme.

    Is that the correct place as the company that sold it wasn't a finance company but a car dealer.


    thanks.
  • dunstonh
    dunstonh Posts: 120,346 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Volvo Credit is now owned by Ford Credit - I made a claim against them as the dealer is no longer trading.

    The dealer has the responsibility in most cases. Not the lender as mentioned higher up.
    Ford Credit have said they cannot deal with it and I should pursue it with the Financial service compensation scheme.

    That is incorrect. When a firm is no longer trading, the FOS has no ability to review a complaint. However, the FSCS is available if the PPI was purchased after January 2005. If before, then its game over. You said 2006 in your original post. So, the FSCS is whom you should now go to.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    anniebea wrote: »
    Ford Credit have said they cannot deal with it and I should pursue it with the Financial service compensation scheme.
    dunstonh wrote: »

    That is incorrect. When a firm is no longer trading, the FOS has no ability to review a complaint. However, the FSCS is available if the PPI was purchased after January 2005. You said 2006 in your original post. So, the FSCS is whom you should now go to.

    I believe the OP said that they were told to approach the FSCS and that it is indeed correct?

    You should probably edit your post accordingly, Dunstonh
  • dunstonh
    dunstonh Posts: 120,346 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I swear it said ombudsman. Never mind. FSCS is correct.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • BJD2424
    BJD2424 Posts: 1 Newbie
    I also purchased a car in 2002 form a Volvo dealer in Wakefield (who are still trading), they also pushed me to finance the purchase with Volvo Car Finance which included PPI. I have a copy of a bank statement showing the direct debit to Volvo Car Finance but I have no account number or any other information. Could anyone on here please tell me who I should be complaining to and what I should be asking them or is there a template on here I could use or would I be just wasting my time.
  • Nasqueron
    Nasqueron Posts: 11,085 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    BJD2424 wrote: »
    I also purchased a car in 2002 form a Volvo dealer in Wakefield (who are still trading), they also pushed me to finance the purchase with Volvo Car Finance which included PPI. I have a copy of a bank statement showing the direct debit to Volvo Car Finance but I have no account number or any other information. Could anyone on here please tell me who I should be complaining to and what I should be asking them or is there a template on here I could use or would I be just wasting my time.

    If you had ppi and feel you were miss-sold then complain to the person who sold it to you i.e. dealer. They will dismiss it as pre-regulation and then your complaint is over as car dealerships were not regulated in 2002

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

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