Lied to in order to extend phone contract, any rights?

dekaspace

My Three contract was due to end and I originally planned to hand in notice, then change to payg then get a sim only with cashback as new customers get same tariff I currently get but £5 less and like £50 cashback.

I thought it was a lot of hassle and may be better to barter in store/on phone so in passing went into a store, I mentioned my contract was ending and tariff had dropped in price and advisor went "no worries, we can give you that price" I mentioned was he sure as contract had time left and also mentioned I was thinking of leaving in future, he confirmed no problem.

I paid £1 (I was suspicious of this) then he said it went through ok so got me to sign to confirm the "new price" not "new contract" but had the form folded in half.

I decided today that I may as well leave and when rang message mentioned my contract ends in may 2018, so I spoke to CS who told me I signed a new contract.

So I expect people will say its my own fault but I was tricked, so at least expect to make a complaint, but I guess I have no rights as it was in store?

IAmWales

dekaspace wrote: »

My Three contract was due to end and I originally planned to hand in notice, then change to payg then get a sim only with cashback as new customers get same tariff I currently get but £5 less and like £50 cashback.

I thought it was a lot of hassle and may be better to barter in store/on phone so in passing went into a store, I mentioned my contract was ending and tariff had dropped in price and advisor went "no worries, we can give you that price" I mentioned was he sure as contract had time left and also mentioned I was thinking of leaving in future, he confirmed no problem.

I paid £1 (I was suspicious of this) then he said it went through ok so got me to sign to confirm the "new price" not "new contract" but had the form folded in half.

I decided today that I may as well leave and when rang message mentioned my contract ends in may 2018, so I spoke to CS who told me I signed a new contract.

So I expect people will say its my own fault but I was tricked, so at least expect to make a complaint, but I guess I have no rights as it was in store?

The sim only contracts have a twelve month term, this is what you asked for.

You failed to read what you were signing. You could have unfolded the apparently folded form, you'd have thought you would have done this given that you were suspicious.

Does the new contract have a cooling off period?

JJ_Egan

The first and basic question is do you have evidence of this lie/ trickery or is it the usual he said she said .

dekaspace

IAmWales wrote: »

The sim only contracts have a twelve month term, this is what you asked for.

You failed to read what you were signing. You could have unfolded the apparently folded form, you'd have thought you would have done this given that you were suspicious.

Does the new contract have a cooling off period?

They also have rolling contracts though they cost more sometimes, it was more he outright said "oh we can put you on that tariff" not "we can put you onto a new contract" he lead me to believe the £1 charge on card was to verify identity, He also lead me to believe I got to lower price early as was with them for years.

Anyway its sorted now, spoke to the UK call centre who reversed the upgrade, and put my current contract down by £3 a month, still £2 more than 12 month one but gives me a chance to look around. and its rolling contract.

lincroft1710

dekaspace wrote: »

I'm autistic,

How was I meant to know it was a contract by the way.

Then camelot1971's advice was very sensible. A non-autistic person accompanying you may well have spotted what the phone company were trying to do and stopped you from signing or insisted on reading the whole form.

dekaspace

lincroft1710 wrote: »

Then camelot1971's advice was very sensible. A non-autistic person accompanying you may well have spotted what the phone company were trying to do and stopped you from signing or insisted on reading the whole form.

And a autistic person may have spotted it, I know you didn't mean offense there but that is worded ir can be impled people with autism cannot be responsible.

I have studied at university, moved house and arranged everything myself, went through processed to get social work support in past, contacted MP when had benefit issues.

That takes effort and responsibility.

It was a very warm day and I wasnt feeling my best, it was late so I gave benefit of the doubt, I did think he was acting suspicious but didn't want to cause a scene so left it.

[Deleted User]

I see you had my post deleted.

It was reasonable advice though. You are either a responsible adult and need to take ownership of your actions or you should have someone with you who can help with those decisions.

Or are all the wrong decisions people make in life someone else's fault?

George_Michael

dekaspace wrote: »

And a autistic person may have spotted it, I know you didn't mean offense there but that is worded ir can be impled people with autism cannot be responsible.

Which begs the question, if you don't think that your autism is relevant to you not spotting what was happening, why bring it up on this forum in the first place?

SouthUKMan

Just a quick note for anyone reading this question who also has an issue with three mobile...

My advice is to escalate any reasonable complaint to the UK call centre / resolution team who appear to have authority to amend / cancel contracts and to offer compensation. The initial call centre you deal with at three appear to have no authority to do anything and has a "computer says no" approach. If you are polite and persistent they will eventually put you through / call back.

I had a recent poor experience (also with a contract renewal) that I wasn't happy about, and I have to say that the person I dealt with in the UK resolution centre was understanding, professional, apologetic and exceeded my expectations - turning around the situation and leaving me a satisfied customer.