Banking - The Voluntary Code Of Best Practice

scuba_girl_2

Hi,

The Voluntary Code of Best Practice - In May 2014, the Payments Council established a voluntary code of best practise for banks to follow in order to try and make it easier for customers to reclaim misdirected payments.

How do I find out whether my bank First Direct signed up to this code?

Appreciate any help.

Thanks

eskbanker

According to http://www.fasterpayments.org.uk/consumers/what-happens-if-i-have-sent-payment-wrong-place the new process applies to all banks using faster payments:

The procedures apply to all banks and building societies that connect directly to Faster Payments or Bacs Payment Schemes Limited, covering more than 95% of electronic payments made in the UK. Implementation is being rolled out across other indirectly connected banks and building societies during early 2016.