Npower mistake. Should I tell them?

jd_browne

I have recently had my economy 7 meter replaced due to an issue with the timer. However the engineer reported the final readings of the old meter the wrong way round.

My account history is now:
18/01/2017 - Day 86644, Night 70079
19/04/2017 - Day 71550, Night 87192

Both of those are "npower read"s with one customer read in between.

Although it is fairly easy to spot their mistake (my meter appears to have been going backwards during the day) are they able to actually change the readings for this given that the meter has now gone, so it's not like they can just send somebody round to check it again? Should I call npower to tell them about the mistake, or keep quiet and hope to get some sort of refund in my next bill (wishful thinking I know)? Or is this likely to leave me with a big bill down the line?

Carrot007

I would be suprised if it has gone though validation yet.

It is likely to be spotted at some time soon.

Probably waiting on a report for manual inspection right now.

spiro

To save hassle later I would phone them.

nPower

jd_browne wrote: »

I have recently had my economy 7 meter replaced due to an issue with the timer. However the engineer reported the final readings of the old meter the wrong way round.

My account history is now:
18/01/2017 - Day 86644, Night 70079
19/04/2017 - Day 71550, Night 87192

Both of those are "npower read"s with one customer read in between.

Although it is fairly easy to spot their mistake (my meter appears to have been going backwards during the day) are they able to actually change the readings for this given that the meter has now gone, so it's not like they can just send somebody round to check it again? Should I call npower to tell them about the mistake, or keep quiet and hope to get some sort of refund in my next bill (wishful thinking I know)? Or is this likely to leave me with a big bill down the line?

Hi jd_browne,

Thanks for your post. Please contacts us using the details on our profile page so we can help with your billing enquiry.

Thanks

Jen

dogshome

N'power are capable of putting customers onto anti-depressants with billing errors, so don't let this slide
Advise n'power of the problem by Email or Writing so you have a copy

teddysmum

Contact Executive Complaints (email) as you should get a named person dealing with your problem.


If it isn't spotted , the system will read your 'going backwards' meter as having gone around the clock, producing an enormous bill, so don't wait until billing time.

Richmc

Would npower be keen to correct an error in their favour?
I would wait till they spot the error, just keep the money available for when (or if) they ask for it. It was their agents error and is up to them to correct it.

EachPenny

nPower wrote: »

Thanks for your post. Please contacts us using the details on our profile page so we can help with your billing enquiry.

Thanks

Jen

Richmc wrote: »

I would wait till they spot the error, just keep the money available for when (or if) they ask for it.

I think it safe to say they have already spotted the error.

The only question is how long it takes for the issue to be resolved and whether it is in the OP's interests to do that sooner or later.

doubleug

The trouble I suspect with NPower is that the chat line, customer services, billing, web support and "sales" all have computer systems that are in different stages of "update" at any different time. Thus-It is inevitable that they are up against it?