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Vanishing builders post payment

Hi
Paid a builder to start work, they were part paid by bank transfer, however since then they've not turned up for the past few days, nor are they answering the phone.
I can't cancel the payment with the bank, so it looks like legal action is required, can anyone advise what steps or bodies i need to speak to in regards to recouping my money.

Thank you in advance

Comments

  • Doozergirl
    Doozergirl Posts: 34,082 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    What have they done so far? What was it agreed that you were paying them for? How much?

    What do you mean part paid by BACs? What else did you give them?

    Contract in place?
    Everything that is supposed to be in heaven is already here on earth.
  • Nothing started so far, bank transfer was a deposit only.
    Not a contract but a quote
  • Doozergirl
    Doozergirl Posts: 34,082 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    What amount is it?

    https://www.moneyclaim.gov.uk

    Write to the builder and give them seven days to pay up. Have a google for a 'letter before action' template to help.

    There might be something on trading standards or CAB websites.
    Everything that is supposed to be in heaven is already here on earth.
  • shaun_from_Africa
    shaun_from_Africa Posts: 12,858 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Do you have a contact address for them?
    Without this, you won't be able to pursue any legal action.
  • Annie1960
    Annie1960 Posts: 3,009 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    Check your house insurance policy, as you may have legal help included with this.
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