Plusnet upping line rental £1/month, 3months into a new contract??

The-Truth

[Deleted User] wrote:

Hi,



it's line rental saver, pay a year upfront, look.

Yeah but although that is fixed where does it say the rest of it isn't?

kwikbreaks

The-Truth wrote: »

Yeah but although that is fixed where does it say the rest of it isn't?

Before going off on one about folk being unable to read I suggest you book in at Specsavers yourself.

The title of the thread is " Plusnet upping line rental £1/month, 3months into a new contract??" and nowhere can I see any mention of anything but the line rental increasing which, if prepaid, is fixed.

SBrown86

I also took out an 18 month contract just 6 weeks ago! Extremely miffed had have sent a complaint message via their website. I'm not expecting anything to come of it but just feels so wrong. What's the point of a contract if they are just going to change things up as it suits them?

JJ_Egan

Problem is you took out a contract and agreed to its terms and conditions .You neglected to read the bit that says we can put the prices up at anytime .

DoaM

But you can probably now exit the contract without penalty (to be notified to them within 30 days of receiving the price increase email).

teddysmum

DoaM wrote: »

But you can probably now exit the contract without penalty (to be notified to them within 30 days of receiving the price increase email).

Only of any use if there is a better offer elsewhere. One puts up prices and they all seem to follow.


I wonder if the next government initiative, to match energy tariffs, will be to limit the difference in cost between the annual line rentals paid by those paying in advance and those paying monthly. As some, like Sky, don't give the pre-pay option we know what that would mean.

KILL_BILL

Plusnet are rubbish
Long - over an hour on the phone to get issues dealt wth

no callbacks
intermittent internet service

im sure that they bribe these awards

teddysmum

KILL_BILL wrote: »

Plusnet are rubbish
Long - over an hour on the phone to get issues dealt wth

no callbacks



intermittent internet service

im sure that they bribe these awards

I had the same problem (45 minute waits)with bad internet for about 3 months in total, until someone admitted that there was a traceable problem. It's been ok since, but not as fast as Sky.


I complained about waiting times, suggesting they needed more staff and was told that they were increasing the workforce, the person I was talking to being a newbie.


With Sky, you can request to talk to a 'proper tech' (the words used by one), but PlusNet's appear to be just general call centre people with a check sheet; not helped if they are new to the job, so have little experience

KILL_BILL

they should change their name to CRAPNET