TalkTalk at its worst

hvc19oct

Had two business lines, one had not worked for ages and they could not fix it. Got cancer, surgery, Chemo, Radiotherapy - so ill sold said business on Sept 30th - rang talktalk and said please cancel lines on Oct 1st. Just got solicitors letter saying I owe £194 and pay within 7 days or court. Did an online chat saying the lines were cancelled - only one was they said so pay for the other or give us the time and date of call in September when you cancelled the other one - um - I have no idea - was so ill - tough luck. Why would I keep one phone line in a shop I know longer had - give us the time and date - I can't - pay up then. The transcript of my call is staggering. Hope no-one else goes through this - they do not care.

warwickbears

On the face of it, I'd suggest trying to make contact at the earliest opportunity with their Chairman's office - I would hope you should get a more sympathetic ear.

TalkTalk

Hi hvc19oct,

I'm so sorry to hear about the experience you've had. If you tweet us (@TalkTalk) or register and post on the Online Community, we can put you straight in touch with TalkTalk Buasiness so that they can resolve this for you. Alternatively, you can find their details on the TTB website.

Thanks,
Becky

macman

Sorry to hear of your illness. However if you gave notice on 30/9 then you would be charged until 31/10, as a month's notice is normally required. If you were still in minimum term then further charges would apply for early cancellation.
I suggest you check your bills and see exactly what it is that you are being charged for.
If a line was not working then you should have received a credit for the downtime, as long as you reported it, and the fault was external.