It's not the staff's fault!!

regularsaver1

Hey calm down, they should have seen you at 3pm defo at that was when apt was booked, and early if they could, but not be late

if there was a genuine reason, like over-running with last appointment (and sometimes this happens) then you should be informed and apologised. Depending on what your appointment was, there may only have been one member of staff qualified to see you.

Obviously they did not communicate with you very well, maybe one of their major downfalls.

Ps. I was only saying about appointment times, but I sense in all yours posts that you are angry about stuff. This comes across to me, and maybe others.

johnmoney05

regularsaver1 wrote: »

Hey calm down, they should have seen you at 3pm defo at that was when apt was booked, and early if they could, but not be late

if there was a genuine reason, like over-running with last appointment (and sometimes this happens) then you should be informed and apologised.

Obviously they did not communicate with you very well, maybe one of their major downfalls.

Please forgive me, did you read my post before you wrote your reply? There was only one customer - "me" waiting there.

No. There was no explanation or any apology. She only said "are you Mr X? this way." I was getting very close to walk away.

As you said paperwork, in the middle of appointment, she left the table twice to look for the forms, each at least 5 mins!

regularsaver1

who is she? they lady who was going to see you? and she was not with anyone? well the paperwork could have waited and she should have seen you. that is bad service

LittleVoice

johnmoney05 wrote: »

. . ., she left the table twice to look for the forms, each at least 5 mins!

I've also been kept waiting beyond the appointment time and also find that staff seem unprepared with the necessary forms and other paperwork and have to leave their desk in order to find stuff. They seem disorganised - this is the individual staff member's responsibility surely - to organise their work area so that they provide a decent level of service.

johnmoney05

regularsaver1 wrote: »

who is she? they lady who was going to see you? and she was not with anyone? well the paperwork could have waited and she should have seen you. that is bad service

Sorry.....I can't say anything more to you....did you read my post again?

".........As you said paperwork, in the middle of appointment, she left the table twice to look for the forms, each at least 5 mins!......"

Okay, it is my fault. I should not open accounts with Abbey. End of it.

regularsaver1

So, sorry that I mis-read you.

Yep, dis-organised then. There is no excuse for not apologising to you fore the delay.

If they had pre-qualified the appointment beforehand they would have known what forms were needed??

And, you asked me if i read your post before when you said it was just "me". If they had been in an office with a customer and you had been sitting in the banking hall you might not of known they were with someone. but it seems more so that they had a desk in the banking hall so you were aware that they were not with anyone, yet they were late ? I made a few assumptions because you did not explain that

nearlyrich

Sounds like poor planning not to be available for a pre-planned appointment I would have left by 3.15 there are other financial establishments who are willing to offer better service.

I have to say I recently opened a Nationwide Flex Account on the spot, no appointment required, they couldn't have been more helpful. Next day I took my mum to her bank, she needs to change her account but they were unable to sort it out without an appointment, it was quiet and my mum is elderly and disabled, it's hard for her to get out and about but they were not at all helpful. That's the Halifax, like the Abbey they have shareholders to satisfy and customer service has sadly gone out of the window.

jonesMUFCforever

nearlyrich wrote: »

Sounds like poor planning not to be available for a pre-planned appointment I would have left by 3.15 there are other financial establishments who are willing to offer better service.

I have to say I recently opened a Nationwide Flex Account on the spot, no appointment required, they couldn't have been more helpful. Next day I took my mum to her bank, she needs to change her account but they were unable to sort it out without an appointment, it was quiet and my mum is elderly and disabled, it's hard for her to get out and about but they were not at all helpful. That's the Halifax, like the Abbey they have shareholders to satisfy and customer service has sadly gone out of the window.

In theory that should work at all banks and indeed most advertise the fact that you don't have to make an appointment to open an account.
In practise however staffing in branches these days is very tight and in some small branches you are lucky to have no more than 3 people working full time there.
That makes one cashier, one manager, one seller (sorry personal account manager)

regularsaver1

ejones - seller is called different things in different banks. some are banking advisers, some are called account managers. all the same.

some customers ask if a cashier can open their account, - no because they are not authorised to take id, and the queue would be out the door, and no privacy.

my bank works mainly on on-spec, they tend to be the best business appointments anyhow