nPower / SSE - Switching energy provider nightmare!

davemelvilleobe

Finally took Martins advice and switched energy supplier after being notified that my current provider (SSE) were increasing their prices, used uswitch, very quick and easy to use, decided to switch to nPower. Completed all the paperwork and provided final meter reading to nPower and was given a switch date, a few weeks later my first payment to nPower was taken along with a payment to SSE which I was not expecting them to take as my account was closed and I was in credit! On calling SSE they advised it was nPowers fault, on calling nPower they tell me it's SSE's fault with each party telling me to speak to the other! Finally after 4 calls I think I get someone in nPower to take ownership of the issue but the promised call back today has not come, I'm £70 overdrawn now due to this, have paid two energy suppliers this month and can't get an answer from any of them, to,add insult to injury I received a 'how did we do' survey from nPower today. So much for switching being easy, this is exactly people don't switch, the process doesn't work and the energy companies don't care. Martin do you have anything to say??

JJG

Your first mistake wa not using a cashback website to switch. Npower offer up to £80

peter_the_piper

Npower is the last company I would suggest to go to. When we left them after a year or two of problems it took them over 6 months to sort out the final bill. They never took notice of any meter readings given monthly. File about inch thick with letters and emails.

nPower

davemelvilleobe wrote: »

Finally took Martins advice and switched energy supplier after being notified that my current provider (SSE) were increasing their prices, used uswitch, very quick and easy to use, decided to switch to nPower. Completed all the paperwork and provided final meter reading to nPower and was given a switch date, a few weeks later my first payment to nPower was taken along with a payment to SSE which I was not expecting them to take as my account was closed and I was in credit! On calling SSE they advised it was nPowers fault, on calling nPower they tell me it's SSE's fault with each party telling me to speak to the other! Finally after 4 calls I think I get someone in nPower to take ownership of the issue but the promised call back today has not come, I'm £70 overdrawn now due to this, have paid two energy suppliers this month and can't get an answer from any of them, to,add insult to injury I received a 'how did we do' survey from nPower today. So much for switching being easy, this is exactly people don't switch, the process doesn't work and the energy companies don't care. Martin do you have anything to say??

Hi davemelvilleobe,

Please contact us using the details on our profile page if you'd like our help regarding your account query.

Thanks

Jen

teddysmum

davemelvilleobe wrote: »

Finally took Martins advice and switched energy supplier after being notified that my current provider (SSE) were increasing their prices, used uswitch, very quick and easy to use, decided to switch to nPower. Completed all the paperwork and provided final meter reading to nPower and was given a switch date, a few weeks later my first payment to nPower was taken along with a payment to SSE which I was not expecting them to take as my account was closed and I was in credit! On calling SSE they advised it was nPowers fault, on calling nPower they tell me it's SSE's fault with each party telling me to speak to the other! Finally after 4 calls I think I get someone in nPower to take ownership of the issue but the promised call back today has not come, I'm £70 overdrawn now due to this, have paid two energy suppliers this month and can't get an answer from any of them, to,add insult to injury I received a 'how did we do' survey from nPower today. So much for switching being easy, this is exactly people don't switch, the process doesn't work and the energy companies don't care. Martin do you have anything to say??

You won't get a reply from Martin who sold out MSE ages ago.


I wouldn't blame NPower for you double payment, but SSE may not be at fault either. If you cancel paid for tv,for instance, any direct debit due within the notice period (possibly just a little afterwards, too ?) will still go ahead, followed by a refund, atking into account any service used in that time.