John Lewis

peter_the_piper

May I say how disappointed we are with them. Went up to their nearest store with the intention of buying the OH a new camera 9about £300). They are well displayed and held in place buy a security cable as you'd expect. What we did not expect was that none of the cameras was charged up so we could not test out the particular features we want. So its down to Jessops etc and a lost sale for John Lewis.
ps Nearby Currys had cameras charged and running but not the model we wanted.

[Deleted User]

You do not have to purchase from the shop which has a demonstration model!

You can test the product wherever you like, but a true money saver will purchase from the outlet with the keenest price (including any extended warranty).

ARandomMiser

Moneyineptitude wrote: »

You do not have to purchase from the shop which has a demonstration model!

You can test the product wherever you like, but a true money saver will purchase from the outlet with the keenest price (including any extended warranty).

To be fair though, my nearest JL is about a 40 mile round trip, while Currys is about a 5 mile round trip. If I go to JL and I am not able to examine the product they way I want to then I am going to go to Currys the next time to by it. At 40p per mile plus a significant amount of my time then it is much better value for me to pay a couple of quid more rather than do the round trip a second time.

LadyDee

I'd test it at Currys and buy it online from JL.

JJ_Egan

Warranty after sales service > no way Currys .

vyle

When I used to work at a JL, if a camera was not charged, all you had to do was ask and we could have grabbed a charged battery.

Between actually serving customers and people leaving the cameras on after testing rather than switching them off (and being chronically under-staffed because JL refused to hire enough people... there's no profit in matching prices) it was easy to miss that certain cameras ran out of charge.

So we kept charged batteries out back to switch over just in case. Did you try asking?

Of course that wouldn't stop the people moaning about the alarm going off when we changed a battery, but it's not like you can please anybody.

But if it was a canon, panasonic or nikon camera, all you'd have to have done is spoken to someone half competent... did you try that though?

The-Truth

peter_the_piper wrote: »

May I say how disappointed we are with them. Went up to their nearest store with the intention of buying the OH a new camera 9about £300). They are well displayed and held in place buy a security cable as you'd expect. What we did not expect was that none of the cameras was charged up so we could not test out the particular features we want. So its down to Jessops etc and a lost sale for John Lewis.
ps Nearby Currys had cameras charged and running but not the model we wanted.

It's not difficult to read up about a purchase like this before buying then you choose where to buy. What I'm wondering here is why didn't you do this?

Then also just do the simple thing of return it if you didn't like it and get a full refund?

With your current actions you've left yourself with a company which doesn't have the best after sales service in the world.

It just seems like you're cutting off your nose to spite your face with this one with some lax post claiming you're the winner the they're the loser which blatantly isn't the case.

peter_the_piper

1) did read up but spending £300 we want to actually try it.
2) returns are about 30 miles away so want to be right 1 st time
3) only looked at Currys who did not have correct model so did not buy.
Will keep looking.