Fitbit charge hr straps

spudboater · 2 May 2017 at 1:32PM

Hi,

Just looking for advice on this.

After using my Fitbit Charge HR for 7 months the strap started bubbling and falling apart. You can not just replace the strap (it is integral) so they sent me a replacement - no quibbling or hassle :-)

I have now had the replacement for 6 months and it is doing the same. They are again offering to replace it (Or give a 50% discount on a replacement from their store - not so good when you can get the products 30% cheaper on the main shopping sites).

My warranty runs out in 10 months time - so the replacement devices will stop.

Clearly this is a design flaw in the straps. Does anyone know if I can get FitBit to give me my money, reset the warranty or give me a better discount on a better designed fit bit ?

Lavendyr · 5 May 2017 at 9:06PM

All you can do is ask. I bought the Charge 2 in the Jan sales as it has replaceable straps (v cheap from Amazon) and I had similar issues with my Charge HR. But they generally seem to be pretty good on customer services so no harm in asking!

Lorian · 5 May 2017 at 9:08PM

If they would give you credit against a HR2 I'd pay the extra - I upgraded to HR2 and its more reliable, and has some extra functionality. it's slightly bigger but the battery is better too.