Barclays Partner Finance - Solar Panels Missold

whambam

Hello,

Has anyone applied for a section 75 refund for mis sold solar panels or went to the financial ombudsman.

I was cold called by a solicitors claiming if your feed in tariff didn't generate enough money to cover your monthly direct debits you are entitled to a refund plus you get to keep your FIT and solar panels if you win hence you pay them 30% fee plus 20% VAT of that along with an admin fee of £10.

The company has been liquidated and Barclays Partner Finance have joint liability I understand.

Can anyone advise? I would rather claim myself than pay the 30% plus VAT.

[Deleted User]

You'll have to establish in what way they didn't meet their terms of service.

National_Debtline

Hi there,


You will certainly need to check the terms and conditions of what was signed because that will outline all of your rights. You may want to try and resolve this with a complaint as its free, but if it cannot be resolved through a complaint it will ultimately be resolved through county court.


They will need to issue court papers and if you get these then you can contact one of the free debt charities to find out how to complete them, but you will likely need legal advice about whether or not you have a legal defence.


Laura
@natdebtline

System

whambam wrote: »

I was cold called by a solicitors claiming if your feed in tariff didn't generate enough money to cover your monthly direct debits you are entitled to a refund .

I'd love to know how they come to that conclusion given that the output of the panels depends entirely on the weather.

whambam

They stated the panels would cover your complete electricity costs you will not have an electric bill. The panels are self funding.They also stated they had a partnership with the government to provide the panels as in grants.

I have received 35% less generation than the contact said I would produce annually.

The panels do not require sunlight only daylight to generate electricity the sunlight is only 5-10% difference towards the total output generation.

Arleen

whambam wrote: »

They stated the panels would cover your complete electricity costs you will not have an electric bill. The panels are self funding.They also stated they had a partnership with the government to provide the panels as in grants.

The panels do not require sunlight only daylight to generate electricity the sunlight is only 5-10% difference towards the total output generation.

And is any of that on in your contract? If courts were to keep salespeople to their promises, not to contracts, we would be living on the Mars by now.

whambam

I managed to get £2000 off my balance due to underperformance was quite easy but had to produce all my documents all got done in 2-3 weeks by post and phone.

macman

whambam wrote: »

They stated the panels would cover your complete electricity costs you will not have an electric bill. The panels are self funding.They also stated they had a partnership with the government to provide the panels as in grants.

I have received 35% less generation than the contact said I would produce annually.

The panels do not require sunlight only daylight to generate electricity the sunlight is only 5-10% difference towards the total output generation.

If you are generating 65% of your annual usage, then I'd be celebrating, not seeking compo! 35% would be a very good figure. It's obviously quite impossible for a domestic system to produce 100% of your usage, because when you need power most (after dark and in the winter when daylight hours are shorter), the system will produce little or zero output. This cannot be compensated for by brighter and longer days, since there is no storage of any excess power.
Most of the people selling these systems were commission-only agents, so of course they would have told whatever you wanted to hear to get you to sign their order.

Steve_GP220

Tarambor wrote: »

I'd love to know how they come to that conclusion given that the output of the panels depends entirely on the weather.

I could be wrong but I don't think 'solar' necessarily means 'sunlight'. So I am not sure what you mean by dependent on the weather?

forgotmyname

Sounds like a silly term to have, if the array doesnt produce ####watts then we will pay you.

I would setup a battery charging business and run cables to the neighbours to use for heating knowing that if my bill is more than the array produced they will pay me anyway.

Easy to double my electricity usage.

Damon_Hawthorn

Appreciate this is an old thread.. but i wonder if there was any success for the OP or any others have any experiences.

My Father was also sold Solar Panels, financed via Barclays Finance. He had no desire to pay interest on any loan, so after the first payment was made, settled the remaining balance.
Yes the FIT payments have not been to the level that was suggested by the sales people and yes if he still had the loan, would not cover the payments, it will be unlikely that the FIT payments will cover the hole in his savings within his lifetime. Neighbours who are in a difficult financial situation also took the deal, and are really struggling to cope with the shortfall to their loan payments.

He has now been cold call contacted by Resolved Claims Limited. Who have expressed interest and suggested that as he made the initial payment via credit that they should still be able to pursue a mis-selling claim ( this makes sense to me and my knowledge from working in the credit card industry ) .

They are saying and their documents claim , no win no fee. So my questions is , is there any risk ? they require 30%+vat which seems fair enough, on the basis that he was not expecting anything so (c)70% of something is better than nothing.

Best Regards
Damon