Nationwide Flexclusive - 3 months paying £750 into a current account rule?

silvermum

I opened a FlexDirect yesterday and paid £2500 into it. I've also set up a DD for £1000 to go into (and out of) it on a monthly basis.

I then went to open a Flexclusive account. Read these T&Cs and thought 'all good'...

You need to be 18 years old or over and a main current account customer with us.
This means you must either:

Hold a FlexOne account and be aged 18 or over, or hold a FlexAccount and:
- have been paying in £750+ a month for the last 3 months (excluding transfers from any Nationwide account held by you or anyone else); or
- completed an account switch to us (from a non-Nationwide account) using our Current Account Switch Team in the last 4 months; or
Hold a FlexStudent account and have paid in £1,500 in at least 2 transactions in the last 12 months.
Hold a FlexDirect or FlexPlus account.


However I got a return screen that told me:
To open this account, you need to have a main current account with Nationwide and have been paying in £750 or more a month.

The T&Cs look like the £750/month requirement should only apply to the FlexOne or FlexAccount though?

Anyone have any experience of challenging this, based on unclear T&Cs, and getting their Flexclusive open sooner?

YorkshireBoy

You need to give it a couple of days or so before trying again. It's a known issue, compounded for you by there not being a 'working' day until Tuesday.

BTW, how have you managed to set up a DD to transfer money into the current account? Or perhaps you meant to say standing order? Maybe you don't know the difference?

silvermum

YorkshireBoy wrote: »

BTW, how have you managed to set up a DD to transfer money into the current account? Or perhaps you meant to say standing order? Maybe you don't know the difference?

Yes, I know the difference thanks... was using as quick shorthand for a 'transfer'. Forgot the high level of financial pedantry that tends to occur on this board...;)

Thanks for your answer - I'll try again early next week then.

colsten

silvermum wrote: »

Forgot the high level of financial pedantry that tends to occur on this board...;)

It's not a high level, or in fact any level - of pedantry to point out that an SO is not a DD. They are two fundamentally different financial transactions.

silvermum

I know what you mean, but I think at a consumer level a lot of people (lazily, or just wrongly) use DD to mean any form of generic transfer out of their accounts. It's been verbified, a bit like hoovering or Photoshopping.

Anyway, I know the difference thanks. Sorry if my ignorance offended.

silvermum

silvermum wrote: »

Sorry if my ignorance offended.

Or perhaps that should be apparent ignorance...

bigadaj

silvermum wrote: »

Or perhaps that should be apparent ignorance...

You've obviously missed the dozens of threads where dds and sos have been confused, and people have missed out in interest, switching bonuses etc etc

silvermum

bigadaj wrote: »

You've obviously missed the dozens of threads where dds and sos have been confused, and people have missed out in interest, switching bonuses etc etc

Ah yes, haven't seen any of those. That might explain the tone of the messages above!
So what happens? People think they've set up DDs but realise they're actually SOs when they don't receive their interest?

YorkshireBoy

silvermum wrote: »

Ah yes, haven't seen any of those. That might explain the tone of the messages above!
So what happens? People think they've set up DDs but realise they're actually SOs when they don't receive their interest?

Typical question...

"Nationwide require 2 DDs to be switched for their £100 RAF incentive. I don't have any DDs so will SOs do instead?"

ColdIron

silvermum wrote: »

So what happens? People think they've set up DDs but realise they're actually SOs when they don't receive their interest?

Yup, that about sums it up, although many more are set straight by the good people here before it gets to that stage

EachPenny

Although just to contribute some pedantry to the thread, someone asking the question -

YorkshireBoy wrote: »

I don't have any DDs so will SOs do instead?"

-apparently knows there is a difference of some kind between DDs and SOs, but is just hoping/expecting the clearly stated T&C's won't apply to them.