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Castle Direct Finance
Bonkerswonkers
Posts: 1 Newbie
in Loans
WARNING TO OTHERS DON'T TOUCH THIS COMPANY!
I recently registered with them to search for a loan. They have just taken £79 from my debit card even though I did not get a loan. I was under the impression that they took the fee only if I got a loan. I am reporting them to the Financial Ombudsman. DON'T UNDER ANY CIRCUMSTANCES GIVE YOUR CARD DETAILS TO THIS COMPANY
I recently registered with them to search for a loan. They have just taken £79 from my debit card even though I did not get a loan. I was under the impression that they took the fee only if I got a loan. I am reporting them to the Financial Ombudsman. DON'T UNDER ANY CIRCUMSTANCES GIVE YOUR CARD DETAILS TO THIS COMPANY
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Comments
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What's the issue, their fees are clearly stated in their terms and conditions...
https://www.castlefinancedirect.co.uk/m/terms.aspx
Looks like you got exactly what you signed up for and paid their advertised fees of £79.
Why complain, surely you read their terms and conditions?0 -
The fee is very clearly described in the third para of their Terms and Conditions.
Immediately below that, it explains how you can get a refund of their fee, less a £5 admin charge, if you do not successfully get a loan. Have you tried doing that before reporting them to the Financial Ombudsman?0 -
Bonkerswonkers wrote: »WARNING TO OTHERS DON'T TOUCH THIS COMPANY!
I recently registered with them to search for a loan. They have just taken £79 from my debit card even though I did not get a loan. I was under the impression that they took the fee only if I got a loan. I am reporting them to the Financial Ombudsman. DON'T UNDER ANY CIRCUMSTANCES GIVE YOUR CARD DETAILS TO THIS COMPANY
Why were youlooking for a loan ?
Whats wrong with the traditional known lenders ?
Why not look at your spending at cut back ? Better still tell us what the issue is.0 -
The fee is very clearly described in the third para of their Terms and Conditions.
Immediately below that, it explains how you can get a refund of their fee, less a £5 admin charge, if you do not successfully get a loan. Have you tried doing that before reporting them to the Financial Ombudsman?
OP might have to wait SIX MONTHS before they get any money back.
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Bonkerswonkers wrote: »WARNING TO OTHERS DON'T TOUCH THIS COMPANY!
I recently registered with them to search for a loan. They have just taken £79 from my debit card even though I did not get a loan. I was under the impression that they took the fee only if I got a loan. I am reporting them to the Financial Ombudsman. DON'T UNDER ANY CIRCUMSTANCES GIVE YOUR CARD DETAILS TO THIS COMPANY
When this occurs there is a template for a letter to the FO to assist you:
Dear FO,
I gave my debit card details to XXXXX who stated in their terms and conditions they would charge me £79.
The following day they charged me £79.
Please can you make them refund the £79 plus £1000 compo for the trauma I suffered.
It's disgusting that firms exploit people too lazy to read what they are signing up for innit.
Please fast track this as it's more important than the backlog of genuine financial complaints you are dealing with.
Your sincerely,
XXXXXXX0
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