Castle Direct Finance

in Loans
5 replies 12K views
WARNING TO OTHERS DON'T TOUCH THIS COMPANY!
I recently registered with them to search for a loan. They have just taken £79 from my debit card even though I did not get a loan. I was under the impression that they took the fee only if I got a loan. I am reporting them to the Financial Ombudsman. DON'T UNDER ANY CIRCUMSTANCES GIVE YOUR CARD DETAILS TO THIS COMPANY

Replies

  • Richey_Richey_ Forumite
    334 Posts
    What's the issue, their fees are clearly stated in their terms and conditions...

    https://www.castlefinancedirect.co.uk/m/terms.aspx

    Looks like you got exactly what you signed up for and paid their advertised fees of £79.

    Why complain, surely you read their terms and conditions?
  • fworfwor Forumite
    6.7K Posts
    Part of the Furniture 1,000 Posts Name Dropper
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    The fee is very clearly described in the third para of their Terms and Conditions.

    Immediately below that, it explains how you can get a refund of their fee, less a £5 admin charge, if you do not successfully get a loan. Have you tried doing that before reporting them to the Financial Ombudsman?
  • DCFC79DCFC79 Forumite
    40.4K Posts
    Part of the Furniture 10,000 Posts Name Dropper
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    WARNING TO OTHERS DON'T TOUCH THIS COMPANY!
    I recently registered with them to search for a loan. They have just taken £79 from my debit card even though I did not get a loan. I was under the impression that they took the fee only if I got a loan. I am reporting them to the Financial Ombudsman. DON'T UNDER ANY CIRCUMSTANCES GIVE YOUR CARD DETAILS TO THIS COMPANY

    Why were youlooking for a loan ?

    Whats wrong with the traditional known lenders ?

    Why not look at your spending at cut back ? Better still tell us what the issue is.
  • SnowTigerSnowTiger Forumite
    4.5K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
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    fwor wrote: »
    The fee is very clearly described in the third para of their Terms and Conditions.

    Immediately below that, it explains how you can get a refund of their fee, less a £5 admin charge, if you do not successfully get a loan. Have you tried doing that before reporting them to the Financial Ombudsman?

    OP might have to wait SIX MONTHS before they get any money back. :(
  • dresdendavedresdendave Forumite
    880 Posts
    Tenth Anniversary 500 Posts Photogenic
    ✭✭✭
    WARNING TO OTHERS DON'T TOUCH THIS COMPANY!
    I recently registered with them to search for a loan. They have just taken £79 from my debit card even though I did not get a loan. I was under the impression that they took the fee only if I got a loan. I am reporting them to the Financial Ombudsman. DON'T UNDER ANY CIRCUMSTANCES GIVE YOUR CARD DETAILS TO THIS COMPANY


    When this occurs there is a template for a letter to the FO to assist you:


    Dear FO,


    I gave my debit card details to XXXXX who stated in their terms and conditions they would charge me £79.


    The following day they charged me £79.


    Please can you make them refund the £79 plus £1000 compo for the trauma I suffered.


    It's disgusting that firms exploit people too lazy to read what they are signing up for innit.


    Please fast track this as it's more important than the backlog of genuine financial complaints you are dealing with.


    Your sincerely,


    XXXXXXX
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