U on Credit File

loveandlight

British Gas put a late payment marker on my credit file for a bill that never existed in the sum of £163.00. After a lot of complaining they agreed to remove the negative marker and now my file is showing the same balance of £163 for March and April this year but instead of showing a 0 for up to date they have put U instead which apparently means no information. I wanted them to put a 0 for balance and 0 for up to date which is what it was before they damaged my file.They say to show their outstanding balance of £163 (even though I was never billed for that amount) and a U on my credit file does not mean its negative. Is it okay or is it negative? I don't know about these things so would appreciate any help. Thank you.

[Deleted User]

A U is neutral.

loveandlight

Is that still considered negative because it doesn't say up to date?

[Deleted User]

No. It's neutral.

YorkshireBoy

loveandlight wrote: »

...they have put U instead which apparently means no information.

It can mean several things. From Experian's "your credit report explained" booklet...

The lender cannot give the account a status code for this month.This may be at the start of the credit agreement when the lender is allowing time for the account to be set up, when you are waiting for goods to be delivered, when you have received the goods but payment is not due to start immediately, when there is a dispute over the payments due or the goods received, or when the account is not being used.

https://www.experian.co.uk/downloads/consumer/experian-YCRE.pdf

So whilst it could mean the account is in dispute, it could equally mean any of the others mentioned in that text. Indeed, my credit reports are littered with 'U's and I'm not worried in the slightest.

The_Real_Cheddar_Bob

ive had something similar but its now all sorted. A U has had no effect my end.

Chapuys

I had a credit card stolen in 2014 and Smile Bank opened a new credit card and closed my old one (backdating the opening of the newer one to the date of my old one). The old one is still listed on my file however, and had a balance of £600 as the final listed amount with a U next to it on the date it closed. I have a great credit rating so hasn't affected me.