Pet-insurance.co.uk not paying out after accepting claim

Keezing

I made a claim on my pet insurance which was acknowledged on January 30 and accepted 2 weeks later.

Time went by and I did not receive any money (approximately £200 after excess), so I called them on March 1 and they confirmed that the claim has been approved but "there was no timeline on payment".

I made a formal complaint which was signed for on April 10, which they have not yet acknowledged.

Is my only course of action to wait until 8 weeks post complaint and then escalate to the FOS?

Does anyone know if pet-insurance.co.uk is a legitimate outfit? Clearly if my pet had a serious accident which required a significant payout I'm going to have a problem. I'm tempted to take out an additional policy elsewhere.

dacouch

They are owned by the dreaded Equine and Livestock, the delay in payment is not unusual for E&L.

Quentin

Keezing wrote: »

....Is my only course of action to wait until 8 weeks post complaint and then escalate to the FOS?..m.

No, but it's your most practical.

You could take legal action, but that would take months to do, and involve you in some cost as well as time. Though we're you to win the costs would be added to the amount owed.to you.